Cardinal Bay Inc

My mom has been here in Independent Living for just over two years. Initially pretty good but has gone steadily downhill. Complete change of staff several times over including at least 3 managers. The latest is another “interim”. In the dining room there are NO provisions or choices for heart-healthy, low fat or low salt diets. There have been 5-6 chef changes in the time she’s been here. The one good one did not stay long. Despite what we were told initially and is still listed on their website, there is no “12 hour continuous dining”. Breakfast is 7:30-9. Lunch is 11-1:15. Dinner 4-6:15. Other than those hours the dining room is closed and residents line up in the hallway waiting for it to open. Come later and items may not be available. And the rules change with no notice. Apparently as of today, a meal for a visiting guest or family member requires an $8 cash payment at the table instead of being charged to the resident’s account by voucher. My 95 year old mother was very upset and left without eating. Poor response for maintenance despite multiple calls and visits to the front desk. Yes, the apartments are larger than at other facilities but had we known then what we know now, we’d have made a different choice. Do yourself a favor and look elsewhere.

Village on the Park was not acceptable to us as they wanted us to bend to their schedule and we preceded to have them bend to ours. Their food was baseless and uninspired so we are out every night. Their help were pleasant and mind but we're hampered by restritions. We spent two weeks there and that was 10 days to long.

My mother was left on the floor of the bathroom after a fall in the night. Their call system must have been broken. She even broke a finger nail from pressing the call button so many times. She was not found until her home health assistant came to help her dress at 7:00 am the next morning. They could never produce a log for us to see when calls had come in during that night. I wonder if they really have one. Then we had to wait the standard 60 days to move out. The food was pretty good most of the time.

My mother has been in the Memory Care section for about a year. Most of the staff are friendly and helpful (I certainly couldn't do that job), but that’s about the best thing I can say. The activities calendar is a joke. The food is dismal, unappetizing and not nutritious. Supplies are consumed at an unbelievable rate (1 gallon of laundry detergent and 75 bed pads in one week). Clothes/sheets/towels are frequently lost. “I don’t know” is generally the answer to most of my questions. Staff turnover is high; every time I visit there is a new person and someone else is gone. I expected a higher level of professionalism and service for $4,800/month. I'm sure there are worst places than this, but there are probably better places for the money.

My mom has been here in Independent Living for just over two years. Initially pretty good but has gone steadily downhill. Complete change of staff several times over including at least 3 managers. The latest is another “interim”. In the dining room there are NO provisions or choices for heart-healthy, low fat or low salt diets. There have been 5-6 chef changes in the time she’s been here. The one good one did not stay long. Despite what we were told initially and is still listed on their website, there is no “12 hour continuous dining”. Breakfast is 7:30-9. Lunch is 11-1:15. Dinner 4-6:15. Other than those hours the dining room is closed and residents line up in the hallway waiting for it to open. Come later and items may not be available. And the rules change with no notice. Apparently as of today, a meal for a visiting guest or family member requires an $8 cash payment at the table instead of being charged to the resident’s account by voucher. Poor response for maintenance despite multiple calls and visits to the front desk. Yes, the apartments are larger than at other facilities but had we known then what we know now, we’d have made a different choice. Do yourself a favor and look elsewhere.