Cappella Living Solutions

My mother was in memory care for about a month and a half after being in the hospital and rehab. The very first thing I told the nurse [name removed] when I got there is I wanted my mom up in her wheelchair for meals and not in bed all day. She had just spent 6 weeks bedbound. She arrived midday and the next evening when I went to see her around dinnertime, my mom was in bed, wet, in her pajamas and had been all day. This was how it was 90% of the time. Response times when the call button is pushed is incredibly long. That's if they show up at all. I always had to hunt people down. It's not because they were super busy. Much of the time they were standing around chatting. Many times the handheld was missing or not working. My mom's room air conditioner was always turned off, and her oxygen was off and out of reach countless times. They give a great speech about how they care but staff never stay long enough to make changes. If you love your family member, I beg you to stay away!

Don’t ever subject an elderly person to this facility. They cannot keep a nurse or executive director and the care is abhorrent. I can’t express strongly enough to not let the pretty building/physical plant fool you.

We picked the community, as we had friends who had their loved ones here and we decided to move our loved ones in. We asked about residents rules and if anything will cause the resident to be asked to leave, or if a resident gets too belligerent. The community assured us that they had experience with memory care needs. There were nurses and caregivers on staff to care for the residents. Over the last year, the family arranged there were a lot more caregivers going into my loved one's room. There was only one nurse on staff for the entire community and was hard to identify. The caregivers was always changing for our loved ones, and this caused some confusion. There were no nurses that we could find. The food had gone downhill and became dreadful. It was very hard to get straights answers about how our loved ones were doing by the caregivers and staff. There was a change of service model by the administration or higher up from this level. There was no care like the community promised in the beginning. The administrator was rude to work with, and decided to pass the family off because they didn't want to work with us and the concerns towards the end of my loved one's stay here. We ended up moving our loved ones out of the community after the experience went downhill for us.

I have a family member in here now. I will not mention any names here. When we first check out Legacy Commons they were supper nice and friendly. Right off I told my family I got a vibe from the head lady there an my vibes was right. Now that my family member is in there certain members of the family get treated without any respect. They are the most unfriendly staff ever. It breaks my heart every time we go in there because we get watch and followed. We were told our visit should me 30min. This should never happen. What kind of place are they running. I so wish to take my love one out of there but its not my choice. Someone needs to talk with there head lady and some of there staff. They should be nice to everyone that comes in there. I so wonder if that's how they are treating my love in there. This is coming from someone that cares. Sorry but someone needs to know and get on top of this.