Cambridge Village Senior Living

Overall Cambridge Village of Apex is the best independent living community I have seen. The food is better than any place we have seen. But it needs more variety. The menu does not change often enough, and the servings are small. The food allowance does not cover a normal month's worth of food. Because of Covid, a lot of activities are curtailed. And social events are really at a minimum. We thought there would be more entertainment (things like concerts) offered, but there is almost none. Visually, the place is extremely pleasant. It smells good. It sounds good. It is a joy to walk through. The staff, by and large, are all pleasant. It is a costly community, so be prepared for additional charges that are unexpected. A yearly amount of thousands of dollars is being charged in 2023, besides the annual rent increase, which came as a shock and a surprise. I'm not happy about that. Overall, I would give them a thumbs up for living in this lovely community.

It's a lovely facility, a little pricey.

I'm happy where I am right now, but I do think the cost is too much for what we're getting. They're adding on a [price removed] one-time fee at your 1 year mark, in addition to you having to give two months rent up front before moving in, and you do not get it back. There are people who have taken the fee to court, but have lost because the manager gets whatever he wants. A lot of people have moved because of it and I think that the extra fee is ridiculous. It makes a terrible position for those of us who are already living tight. The community has their cliques like every place else, but they're friendly and the food is good. Activities and entertainment are good as well and there are a lot of things to do like musical guest, [name removed], who was just here. They also have a harpist who comes in sometimes on Sundays to play, she's very good. As far as my apartment, I do think it's a bit too small for the money we pay. I have a very small kitchen with limited space to prepare meals - which is another complaint I have. I do, however, love the first floor apartment and the fact that I can open my door and step right outside.

This was a really nice community and it was a very desirable place to live. It was just too far away for where we wanted our loved one to be. The tour was good and we got to see everything and got all the info we needed about the community.

It is a good opportunity, provided the right circumstances. However, the pandemic has thrown a wrench into the activities and other parts of the community.

Very nice facility, tons of amenities. Costs appear in line until you start breaking everything down and then you find hidden costs that quickly skyrocket if you need any assistance at all. If your 100% healthy then this is the place to be.

We looked at a few different communities and even though this one might be a little more expensive after reviewing what they offered there was no question of placing my mother here. She loves living here she finds the residents to be very friendly she has already made friends and she didn't initially think she would. They offer all day dining which was important to her she loves the food. The staff is wonderful very nice and kind extremely easy to work with. We would recommend them.

My mother is well here in this community.

This is a new fantastic looking community. They offer a theater and a workout wing. The staff were very nice to us. This community just did not seem to be as supportive of dad's needs. I would recommend this community for more independent residents.

During our tour I had noticed that the staff at this location did a great job at keeping there facility very clean and well maintained for all of the residents. They had an open floor plan that I liked with lots of natural light throughout the building. I was impressed to see the activity list they had available to all of the residents and the menu they put together meal times.

It seemed like a place with that was commercial like and was larger and not as personable to me. Our tour guide, he was very friendly. There was no problems with the place itself. With all the programs they were showing us it was a good place. However the distance and size of community was not the right community for us.

The facility is beautiful but the charges for transportation to see your own doctors is overpriced. There are other fees not associated with regular day to day life that can add up to an extremely high cash balance owed to the facility

Really liked the appearance (both outside and inside) of Cambridge. The location is quite nice, Residents were pleasant and seemed happy. The atmosphere inside the facility was most enjoyable. Light and airy hallways and liked the pool and exercise equipment. We think it is a place where we would be comfortable and happy,

We are just getting settled in over at Cambridge Village but our experience so far has been very positive. The residents are friendly, the staff helpful and food, much to my surprise, was pretty darn good. My mother felt comfortable there right from the start. Katie, the young woman in charge of marketing there has been very helpful and everyone has tolerated my endless questions with patience and kindness. They have taken a very low key and tolerant approach to getting things officially signed and underway since my mother has been busy with doctors appointments since we arrived. At the very beginning we did seem to fall through the cracks a bit. The employee who to do my mother's orientation was out sick and my mother also had some health issues that kept us on the move to doctors and appointments. She did go through orientation just a couple of days late but her "ambassador" a fellow resident who was to show her the ropes has not been heard from since the very first day. All that being said my mother feels very positive about her experience there so far. She absolutely loves her apartment with a view of the pond and finds everything quite convenient. I especially like the focus on security and safety. The check-in button and emergency pulls are very reassuring and the entryways are secured with electronic keys. I especially like that we were given an electronic pass key right from the start so that we can come and go from her apartment without having to check in at every moment. I think this makes it feel much more like a home for her. Unfortunately, because of my mothers frailness and current leg injury she hasn't been able to take part in any of the available outings or activities. Even if her leg was healed I think we would find her reluctant to take part in the pool and gym that is available there. How I wish we could have convinced her to stay there 2 years ago when they first opened and she was in better health.

The restaurant and pub change times and service on a regular basis which is upsetting to my dad. They have staffing issues and so change what they deliver and hours of delivery based on workers. They could use more activities, keep the pub open longer and pay enough to keep a solid staff.

I would tell others looking that Cambridge Village of Apex is a great facility with the primary purpose of serving completely independent living. Good food, good activities, nice room, nice views.

The facility is beautiful and the amenities are wonderful. But there are persistent operational issues that plague the community.

Constant turnover of staff over the years has diminished the quality of Cambridge. I’m willing to understand that COVID put a strain on the staff, and I commend them for not having a major outbreak. Unfortunately as with many thing’s , there seems to be confusion among staff as to protocol etc. residents pay a lot of money and the level of service should represent that.

I have a close relative at Cambridge Village. There is a lot to like about this place. The staff is terrific and the programming is quite good. However, there are major problems with their food service and that's what I want to address today. (And this is why I gave it only 1.5 stars for care services.) The problems seem to fall into the following categories: 1) They are constantly running out of food items that are on the menu. This is a significant source of frustration for residents. 2) They offer almost no flexibility. If you want to substitute carrots for the sweet potato that comes with your chicken, you are likely to be told that they cannot make the substitution. 3) The quality of the food is very uneven. Sometimes good and sometimes poor. 4) There are few healthy choices available. I'm really surprised and disappointed at how inattentive management is to the problems in the restaurant. Most other aspects of Cambridge Village are quite positive, but the food service has major issues.

They are only a retirement community (looks expensive) - they have no Assisted Living or Memory Care.