Bridge Senior Living

My grandmother has been a resident at The Terrace at Chestnut Hill since the beginning of the year. She enjoys the activities and meeting new people. Unfortunately during her time, there has been some concerning situations that have acquired. Staff are not washing hands while preparing food. Aggressive behavior from some of the staff that have been handling my grandmother's care.

I would recommend the facility, but they need a better/more informed maintenance staff. In laws at first said food was good, but most of the meat was "greasy". Mostly the problems are with corporate and office staff. Staff is usually out of the office and corporate takes too long to respond to any questions, whether asked by residents or their own employees. Billing is a mess and no one can explain it.

The admin staff are nice and helpful. There are two or three of the MAs or Med Techs that I would consider very good, but the staff changed all the time and there is no consistency on the memory floor.

My loved one was a resident at The Enclave of Springboro. They were very short staffed in the Memory Care unit. It was suppose to be every 3 hours check and change. We were there all day and no one would come in. Most patients in the Memory Care unit were full care patients.

Overall the community is very nice. Unfortunately there have been issues with medication administration. They also no longer provide transportation to anywhere for household supplies or offsite outings. This was not what we were told when choosing the place. We chose this community because of location and views. We were also told that laundry, cleaning services, and transportation was provided but this is not totally true.

The industry is struggling as a whole I know but the amount of turnover of staff both administratively and in hands on care has been troubling. Many promises/things pointed to as a selling point when interviewing before chose have been unfulfilled. Started off well but quickly derailed and continues to decline with more staff exits, more perks unavailable, and communication about it all being after the fact or right as happening

They are not very responsive to questions or concerns we bring to their attention. This can be very frustrating at times. If they could just respond back in a timely manner the ratings would be more of a 4-5.

My dad fell more than I was told and got in a fight that sent him to the hospital and ended up being the fall that killed him. We dealt with a horrible transfer of ownership before it became the Sheridan. Staff turnover was high, not really sure how my dad was doing health wise. Never met the on staff physician and the list goes on. Just seemed like nobody was willing to help or do anything due to people taking everything to court. It is hard for me to say some of this because there are some amazing people that work there and it just seemed the turnover created many issues.

We picked this community, because we were looking for a place for both my loved ones, and they had rooms available. It's a nice place, and good environment. Overall, I would recommend to other famileis.

When my loved one moved into The Grande at Chesterfield, it was locally owned. The food was good, the activities were varied and the staff was pretty stable and responsive. Since then, the facility has been sold twice and I believe it is now owned by an investment group. My loved one is now very unhappy here, but doesn't want to move at this time. My loved one's biggest complaint is the food and there have been numerous turnovers with the primary cooks. A more nutritious menu is an improvement that definitely needs to be made. At this time, I would not recommend this facility to others.

Visit your loved one as often as possible, at different times and on different days. The caregiver team, housekeepers and dining room servers are all understaffed. There is frequent turnover on the management team and the nurse's aides complain a lot, but they work hard.

We are struggling with some of the hygiene issues, and that they rotate staff such that it's a mixture of caregivers. They're extremely nice, but we feel like they don't hear us and what is needed for my mom. Doesn't always get her medication, teeth not brushed regularly, infrequent showers so her scalp is getting bad, etc. Nice place overall, and I'm sure part is staffing issues, but a little frustrated at this point. (Very hard on my dad.)

Bridges of Bent Creek is in an easy location to get to. The facility is fairly new. I do not know the current management, so not much to say about them. I do think that they need to get the cell phones out of assistants hands. The full attention should be on the residents, not on their phones.

I think that the staff who look after the residents at The Enclave of Scarborough are fantastic. Also, the Memory Care unit was very well maintained. The intake staff are helpful, as well. The biggest issue for me was not receiving the lengthy contract, which is a complex legal document, until just before EOB, with quite some intrinsic pressure (spot availability and financial incentive) to sign by midnight the same day. It was a very emotional period for my family and that pressure wasn't helpful. Secondly, my loved one was put on morphine her second day without any communication with me. However, that might have been a hospice issue? Still, more timely communication from both parties would have been appreciated. Especially as we transitioned from total oversight of our loved one's care to figuring out what that looked like in a facility. That said, I do feel that this facility offered a much better standard of care than many similar facilities and I would recommend it to others. I hope that my feedback will lead to improvement, rather than detract from the overall excellence that they provide to the residents at this facility.

Our family had an in person tour with Bridges of Bent Creek and it was a nice tour experience but overall was not going to be the right place for our loved one

My parents did not end up moving in to Woodbridge Place Senior Living, but a deposit was made which has yet to be refunded. Very difficult to communicate directly with management.

Food is the major issue. Soups are routinely too salty but usually hot. Food served sometimes cold or just warm enough to eat, etc. Unfortunately there are not a lot of options in this area for independent living. This facility and its potential sells its self and past history of apparently the good old days. Residents that have been here a long time feely tell how it used to be. Sales tours are very impressive and if you can afford it and can tolerate the food inconsistencies, you can live very comfortably here. But all that glitters is not gold. Another plus for here is you can move to assisted living and also memory care with out having to relocate to another facility.

It's dysfunctional communication between administrators and health staff. Food service is disorganized and inconsistent. Sometimes residents do not get meals.

Communication from head of nursing to the aides is lacking, getting medication's changed takes forever

The community felt dated and not as clean as the family had hoped for.