Bonaventure

My loved ones were residents at Bonaventure of Medford. The staff have always been very friendly and very communicative whenever there was an issue. The move in was process was good. I would recommend the facility to others.

I would recommend Bonaventure because the overall caregiving was very good. I had my favorites and was sad when they left for other opportunities. But no matter who took care of my mom, they were very professional and I could tell that they cared for my mom. The staff kept me updated on things going on with mom even if it was late in the evening. It took a few months for the long term care insurance issues to fall into place, but it did eventually. I think that the one thing that was frustrating was that once my mom had moved in, the communication with both the Executive Director and Assistant Executive Director had kind of fallen by the wayside in that replies to my emails were not answered very much so whenever I went to visit mom, I would drop by their office if they were there and get my questions answered. But aside from that, I was happy with the care and the professionalism the staff exhibited. They checked in with my mom a lot, despite being very busy.

The staff are all very friendly and kind. They have made my mother feel right at home. Communication between myself and the staff is always good as we view mom's care as a partnership between us and them. I would recommend Bonaventure without reservation.

Turn over on staff is high, but they are constantly trying to train and hire. Assisted living is a little lacking due to high turnover, so as a family member, it helps for us to be involved in my mother's care . There are a lot of activities that are great for those not mobility challenged, but limited if in wheelchairs. I do love that family is invited for dinners and activities that we do not have to pay for !

Our choices were limited because we wanted a place that would allow him to smoke but after a year I think we'd have gone with them anyhow because the facility is new and nice and the amenities are great. I would recommend to others.I'd say the staff are very nice and friendly and that my Dad likes it there.

My loved one is a resident at Olympic Place and things have been very good. I would recommend this facility to others.

My mom is currently a resident at Bonaventure of Salmon Creek. Communication is spotty. The staff are nice. The food is great. I'm not yet sure if I would recommend this facility to others.

As with most places, they could use more help. Meal servers need more training. Also, the food is not good and prepared poorly. They put mayo on everything, even a grilled cheese. If you don't want mayo you have to be sure to tell the server. Food comes not warm. They often char the hamburgers, as in, burned. The other night my husband received a burned on top dinner roll. The staff here is great; very kind and helpful. They have lots of good activities. Recommend them? Probably not.

The location and friendliness is great. Staff help needs to increase. They don't have enough people to do the jobs needed. Food service is very slow and food is not hot. They do not offer the activities advertised due to lack of staffing. Staff may not be fully trained in all areas since different answers are given depending on who you talk to.

We have had good experience the staff is very good and helpful. They try really hard to make mom happy which is quite a chore. Very nice community with great activities. They could really use some more care staff.

We've been through a little bit of a journey with my dad and getting him settled somewhere we truly felt we found the perfect place with (Prestige Bridgewood) on the day of preparing to move. We found out that they did not have a transition to memory care at that facility. feeling like I hit a wall. [name removed] was wonderful and started sending me information on places, One of the first places that open their door to us was Bonaventure salmon creek as we were ready to move, and they had availability. We decided that would be the best place for dad to start assisted living. We soon realized he was wandering a lot and one night as he walked away from the facility, they moved him into memory care the staff was wonderful, although I was noticing that most of them were new to the facility and there were some red flags as far as paperwork being lost, making sure the we were being heard as far as his needs where he is now in memory care I feel comfortable he is safe he is being well cared for but my concern now is they do not have a buy down to Medicaid so I have started a new search trying to take my time and find a better place for him where his finances will last and we can do a buy down to Medicaid in memory care.

Overall experience has been good. Such a nice staff and seniors. Cleanliness is good. Facility is clean and beautiful. They do need more housekeepers as lately mom has not had good housekeeping due to lack of staff. Fantastic friendly helpful caring staff and caregivers! Just awesome. Quality of care is good. Caregivers are given good training. They don't know how to use gait belts well for lifting. Most staff work so hard to help. Meals and dining is really good. Meals are well prepared and nutritious. Dining rooms are like an expensive restaurant environment. So lovely and inviting. Good experience and staff. Activities are above average and well managed. They even provide excursions in the bus and happy hour and music and crafting activities. Just a great fun experience. Value for cost is reasonable. With all the activities and good dining and wonderful staff Bonaventure is one of the best in Medford no doubt. It's a new facility and beautiful inside and out. Larger rooms than most with patios available. A classier environment than most. We love it here. Only drawback is caregivers leaving after a couple months and we miss them when they leave. But even they say they are treated better here than other places. That the staff and clients care. Just always short on staff everywhere. They go above and beyond to help. The kind of staff you'd want to hire privately. Would be hard to beat all that is offered here. Should be at the top of your list for facilities. Would be a 5 overall if mom got consistent housekeeping and they had more staff for help but I've seen that everywhere. But the place is still clean and beautiful.

The Bonaventure of Lacey Senior Living facility is very comfortable and the staff is very friendly. However, the only big issue is the quality of the meals. She has had family over for meals and we all agree.

We picked this community because of the location, quality and availability. I would recommend, if the the quality of food improves.

Our loved one has no experience with the activities. There are two staff members at Park Vista by Bonaventure seem to stand out. [name removed] and [name removed] do a great job. We would recommend this community to other families based on the experience we have had so far.

Main complaint is that there is limited communication with family about anything specific to mom. Also, showers frequently skipped. But my mom loves her room and the CNA's respond very quickly. My mom wants to stay there. They treat her well, though always rushed

I’d say to the friend it’s a great place, the manger [name removed] is formidable and the staff is very nice. We picked this place specifically because it was one of the only places that accepted my dad in his medical condition and the price was good too.

Our care services were beyond the scope of the facility. The Director may of not realized this, but was very accommodating when the bill was settled. We were prorated and they worked with hospice to arrange the transfer.

With the overall experience, we sometimes do not get responses to questions. For the car services that is unknown, we have not started the care really. For our loved one mom said the meals were good. They got a new chef, but at the moment the meals are not so good. Lots of activities lacking in areas.

Silver Creek was a good placement for my grandmother. I was staying with her as it was a hospice placement and our stay was short. I have mixed reviews about our stay. The kitchen was not accommodating to a restricted diet. Which is unbelievable as they are literally making food for a fragile community. The support staff & medical aids were attentive but the facility seemed to lack in supplies that would be commonly needed by elderly residents. If I had not been staying with my grandmother in her declining state I would have been very concerned. However, if she were in her prior active, cognizant state she probably would have been happy & safe there.