Bles Healthcare

This review is specific to the third floor. If you are thinking about moving your loved one to the third floor I would suggest you schedule your visit between 4 and 5 and see where the residents are kept - in the hallway, in front of the nurse's station with no engagement at all by the staff. The caregivers on that floor do not care at all. They are rude and rough to the residents and to family members alike. Please ask to see the area to the right of the elevator. That is where your loved one will have daily "activities", eat dinner and live. It will not be on the first floor that you will be shown that presents so well. Communication with the supervisors is frustrating. Texting important matters regarding your loved ones care and medical needs is not professional. If you have private care for your loved one expect that the staff will not treat them with respect or take over when your private caregiver leaves. I was told directly by an aide "I don't know anything about him, he has his own people." It is distressing to leave knowing that they simply do not care and will make sure you know with, quite literally, a wave of a hand in your face,

Springfield misled us. Quoted a price, then changed after first month was paid. Not cleaned properly. Dining room floor was sticky. Never received the alert system. Menu didn't match what was posted. The majority of the workers were very nice. Management was not receptive to issues that needed addressing. Security was not good, people could come and go at all hours. No one at front desk at night.

My mom was very sick upon arrival and got much worse. She ended up leaving in distress because her oxygen level was very low, and she was in a-fib. Holland Village refused to refund the extremely large deposit despite only being there four days. She paid over [fee removed]. I personally believe they misled me right from the beginning on being able to care for my Mom. The only person I commend us the nurse who called the ER.

My mother was there because her state appointed Power of Attorney placed her there. I did not know how bad it was. My mother does not eat chicken or turkey, never has, and those were the main meals 95% of the time. The housekeeping was barely being done, except for the emptying trash. My mother was incontinent (advanced dementia) and her room continuously smelled like urine...sometimes you could smell it in the hallway to her room. She had an accident (bowel movement) and the stain was there until we moved her out. They were very understaffed and my mother was lucky to have a shower a week. I would not wish MM on an enemy.

My father had been in the hospital for the previous nine days and needed some extra care the family thought better given by "professionals." Boy, were we ever wrong! We paid the requisite $2,100 up front and after the first two days it was obvious this wasn't a place that was taking care of anyone. Creekside employs a skeleton staff one RN (daytime only) for 19 patients plus a one or two other aid workers who are each acerbic in their own way and behave largely indifferent to all patients' needs. [name removed], the director, was wonderful at providing promises about how my father would best be served by Creekside's staff and services, but grossly incapable of delivering on any of her promises--he hated it and wanted us to get him out. Ultimately, this place is treats it's residents with an indifference that become quite obvious once you witness your loved one spend a day or two with Creekside's indifferent "care givers" who'd rather be out on the parking lot smoking. Pass!

I'll keep this review simple, in the middle of the night my mother waited so long for help after ringing the bell for assistance that her ONLY alternative was to dial 9-1-1 from her cell phone. Before doing so, she waited 20-30 minutes while short of breath and only did so as a last resort. An ambulance responded quicker than a nurse did, in the middle of the night. Understaffed is NO EXCUSE. This happened on the morning of [date removed]. Years ago, this place was great. Evidently there are new owners. My grandparents were here so the older reviews are accurate. That's why we tried The Manatawny Manor, it was so great years ago. Wow it went downhill fast.

We used this community and it did not work out, he was there for an hour. They couldn't handle him. They went out and assessed him, accepted him, and then he acted up and they sent him back to the geriatric ward.

I found the service useless and a waste of my time.

I would take my mom out of here in a heartbeat. They constantly mishandle her and they have sent her to doctors appointments dressed improperly so she was turned away. The food is a joke especially when they give her chicken five times in a row. Now she won't eat and my father has to run around and get her food everyday. Physical therapy was too rough and would y work with her. Definitely a NOPE!

I arrived at 1:15 PM for a 1:30 tour. I waited an hour and left.