Bickford Senior Living

Too expensive and environment wasn’t our favorite

My grandmother is a resident here, and the only reason I gave 2 stars instead of 1 is because of the amazing CNA’s here. While Bickford is a gorgeous facility and I cannot say enough wonderful things about the CNA’s, something absolutely needs to change with leadership/management here. The turnover of staff is so high that the CNA’s are expected to perform not only their job description, but also pick up the slack from being so understaffed that they’re expected to cook in the kitchen, clean the cafeteria/eating area and do residents laundry. My Aunt takes all of my grandma’s clothes with her weekly and washes them at home to alleviate some of the stress on the CNA’s and because we can’t trust that it’s going to get done. Not to mention their washers are often broken for extended periods of time. We have seen so many good CNAs and cooks come and go because of the amount of work that’s required of them. It’s especially difficult for the residents that have memory loss because they will finally get used to a staff member only for them to resign a short while later. It’s a total revolving door and it stresses the residents and their family members out. Understaffing has also lead to multiple residents walking right out the front door without notice, which is very scary for being on busy a busy intersection of Hunt Club and Gages Road. When family members sat down with management (including the District Manager) to voice concerns and ask what was going to be done, family members were given typical corporate blanket statements with no real sense of urgency or care. It comes off as though all they care about is the money and cutting expenses (staff) to increase their profit, even if it’s at the expense of their residents. For what we pay monthly at Bickford (which is a VERY pretty penny), we will be looking for another establishment for my grandmother if management doesn’t make changes soon. This area has plenty of nice assisted living facilities to choose from and we’d gladly give our money to one who cares more about the wellbeing and care of not only their residents, but their staff as well, rather than greed. Bickford has huge potential to be run the right way and be a wonderful facility for residents, but even the nicest facility with beautiful esthetics can’t outweigh or hide the real issues that are happening.

Appeared somewhat run down. Seems like there are staffing issues as well. Did not appear to be maintained as well, and there were several vacancies.

My father was only at Bickford for 16 days before he died. I have waited to submit a review because I was too angry and emotional. I want to first say the floor staff that attended him were very good....the CNAs etc.....even though they were terribly understaffed. But the office and administrative staff over promised and under delivered. I did keep a journal of our experience and would be happy to share it. I would not recommend this facility.

My mother was cared for during the day but at night she frequently sat on the commode for over 45 minutes before getting assistance. That is unacceptable. We were charged for a new carpet after she passed; no one informed us of this cost of $700 nor did I ever get an invoice even though I asked for one. There were other issues ie, staff ‘forgot’ to take her for her doc appointment. I was told laundry was included however that meant sheets only. For the high cost, I expected stellar service.

only one bedrooms

The director, [Name removed], was very kind and knowledgeable. The facility, however, was dark and not cheerful. The rooms were very small and a bit dingy. A small facility. It could be a good solution for some, but not what I was looking for for my mother.

I toured here and thought the community was nice, but I was worried by the fact that the memory care unit is two stories and that there was nothing to keep residents from going up the stairs. Overall, I just did not feel that this would be the best fit for us.

The staff at this community were very nice. This community did not have a clean room to show us. The room we saw was small and it was a shared room. I did not see how you were able to get two beds into the room. I did not get the best feeling from this community and I would not recommend it.

The Bickford of Rockford was in the middle of a remodel when we visited. The community was nicely kept and clean throughout. Our first impression was not the best. As we walked in there were several residents sitting in their wheelchairs at the entrance. They did seem to offer some activities for the residents but they obviously needed more to keep the residents entertained. Our loved one was looking for independent living and the first impression did not make it feel like that type of community. The meal plan that they offer is for three meals a day and we only wanted one meal a day.

Our experience with Bickford of Carmel was not a good one, overall. The facility itself seemed like a nice enough place, it was well kept and clean, and from what I saw it seemed like they did a good job with the food. However, I was not impressed with what I saw of the care and management staff. I think they could have been much more thorough when evaluating the needs of my loved one. They told us it would be a good fit for him, and then within a few days of him moving in they told us we'd need to hire 24 hour outside help for him. Based on our experience I'd advise families to really be sure their loved one is a good fit when looking into placement here.

We never spent one day there, our loved one passed before she got the chance to move in, and we lost almost five thousand dollars. They were a very nice group to work with, but it's the reputation of nursing homes that they are in it for the money. It was not a good experience for us. It would be a good idea to make sure you will be able to move in for sure, before putting money down.

They promise more than they can deliver. The food was fine. I think they could screen their staff better. The organization of the way the place was run was very lacking. I told them my needs to be in bed within an hour of giving her medication. They didn’t remove the medicine cart from the medicine room, so they go from the room to the resident’s room. They left my mom in a chair for a long period … I found the staff argumentative. I had trouble getting my mom out of Bickford… because there were no good places to get my mom out through a covered ext.

I removed my grandma from there because they weren't cleaning the room, they weren't cleaning the toilet out, everytime I went there I was doing the cleaning and when peopel would come to visit they had to call them to come in and clean because it was so bad. Cleaning was included in what I was paying daily and when I told them I was taking her out they didn't even talk to me, they didn't ask what was wrong or even wish me luck, I was very disatisfied with them.

I thought that was the worst place that we looked at. I found out later that they're not even medicaid eligable. If you run out of money they ship the person out again. When I brought that up to the sales guy he just said, well, we'll find them a nice place. I thought he was just overbearing. I was really turned off by the whole place. I thought it needed updating and I didn't see people enjoying any activities while I was there.

I recently moved my mom from here. We love the CNA’s and the staff. The Bickford corporate staffing and practices do allow for best care for the resident. They manage pennies not people. Wish the best.

this place is a joke. the administer is never there and when she is, she is locked behind her office. the head nurse is a joke. she has a very bad bedside manner and doesn't seem to know what she is doing. most the time the staff can't be bothered. I would stay as far away from here as you can. house keeping is horrible.

The outward appearance of the facility is lovely and "home like". The directors were very happy and helpful during the "sell". After a few months attention and care has weaned. Communication re. our parents health with the Director of Nursing is rare, dismissing and rude. Questions and concerns are arising daily with/by our parent regarding care with no answers by the director to ease the worry. The working staff has been kind and helpful. The activity director is wonderful, patient and encouraging to the residents.

This is a nice enough looking community, and the staff were all very friendly, but we ran into a few issues that made me call into question the quality of the care here. My loved one had an incident where she suffered a fall and nobody noticed she had dislocated her shoulder until a few days later. Her room was also at the end of a long hallway, and I feel like she got checked in on less than more conveniently located rooms. I also had some issues with the housekeeping, her bed was often made improperly, missing top sheets or the mattress cover, etc.

Have no experience with the rest as we were ghosted and never got to move her in despite paying for the first month... Administration is unresponsive. Emails have gone completely ignored. They were responsive up until they took my money, and then they went silent. To this day forms that should have been signed by them on [date removed] are still unsigned. I did my part and they....just didn't do theirs. Also they have [amount removed] of my money and we never got to move her in, and the director has ignored emails requesting it back. They actually had the nerve to try and bill me for another month when she never was admitted in the first place.