Better Living

They are very accommodating. The place is still new so they still have some working out to do. The facility itself is very clean and well kept. Everyone has been very welcoming. The staff has been very friendly and helpful. They seem to be very caring people. The value is excellent for the services that you get at the emery place. The care services and activities are excellent as well. I would recommend this place.

One thing is that I really do appreciate how friendly the staff is. The food is pretty marginal. There are outside areas for residents. Parking is a bit problematic. One thing that I think is really good is that there are only nineteen residents – so it’s a small community.

My mother moved into the 7-bed memory unit at Bickford Cottage in Muscatine, IA. The unit is lovely and the staff tries very hard to make things nice for the residents. They adjust to the individual needs of the residents well. My oldest brother and I appreciated the quick response to our interest. My mother was evaluated on Monday after I called on Sunday. She moved into the facility on Wednesday. Probably the biggest positive I see is the small size of the unit. The memory unit is at the back of the facility and the entrance is not well setup for visitors. Luckily my father is still very mobile and enjoys walking. We were a bit spoiled by their previous assisted living with a covered drive-up entrance at the front door for picking up or dropping off residents and guests. My mother initially did not see "her place" at Bickford but she adjusted quickly, expressing her comfort with the care provided by the staff.

When we had a chance to visit the Sterling House there were a few things that stood out to us, we likeed the more homey feel to it. It was very small with nine men/women and the friendliness from th residents and the staff made it more comfortable to what we were looking for.

My father-in-law is not happy with his health situation, but he says this is the best place for him. It's small enough so he knows everybody.

My brother was there for mabye 5 days and he just fell apart when he was there. We don't think it had anything to do with Sterling House at all. It was more to do with him and what was going on in his life. The staff was friendly and helpful and stuff like that. It just didn't fit.

The people here are so friendly. I think the thing I like most is that I can come and go just like my own home! [name removed] is always keeping me involved in activities and I like that I can give back to Ottumwa while living here.

Staff have a fast response time and step out of their roles often to help me. There are some staff that I cannot relate to but they all care about the people they take care of here.

I really liked this community but for what we were looking for they only had a studio apartment and I didn't feel like my mom would have liked that sort of floor plan. The staff was nice and the community itself appeared clean and well maintained.

The people we met at this community seemed nice and the community looked clean. The community also seemed a little dark, dreary and not as inviting as the community we chose.

My parents are very happy with the meal service. They also are pleased that the staff are so friendly, polite and positive. The staff moved 2 cushioned chairs into their room so they were more comfortable. My brothers and I feel like our parents are in really caring hands.

I have had my dad in Brookdale Sauk Rapids for the past year. He is very happy there. The setting is quiet (in a residential neighborhood) and the facility is small (18 bed). I think he gets good care. It is called an assisted living facility but in reality it is more like a nursing home because most of the residents (including my dad) need a lot of help with their daily living activities.

Staff is friendly and overall did a great job. But my wife needed more of a one on one assistant. It seem to be understaffed .

They have no maintenance man, no main nurse, and right now, no head person as she was promoted. None of the problems in mom's room have fixed since she moved in, the end of May. Not real happy, but I don't want to move her again. If they could fill these positions, I think it would be a great place.

They are always short of staff the food is not the best after mom got sick they would not take her back very heart breaking.

I think you need to be male and no trouble. We were very pleased at first and then things changed. My loved one became a behavior problem and they sent them to the ER a number of times. My loved one is very anxious and they made them stay in their room and was not able to walk out their anxiety. On hospice now in the city, and not ideal as the family lives in a different area.

Not for us. The accommodations are only studio apartments as all two bedrooms are shared. I cannot imagine that set up works for many.

On my tour, there was nothing wrong but I did experience a high pitch sale. I didn't care for a comment the lady made. She said my mom can't an accident in the nice chairs. It is a brand new and a very beautiful community. They have good people there.

It has been an adjustment process for me with my move to this community. It is a nice looking community. They do a good job with the cleanliness. The meals are okay, but there is some room for improvement. The staff is good for the most part. Overall it is still an adjustment process for me at this community.

Small, Nice, expensive.