Aventura Health Group

As a resident here for the last 4 months ,I have experienced nothing but kindness from the staff and residence here. I receive a written schedule every morning during breakfast with the daily activities that are planned for the day (which include but aren't limited to bingo arts and crafts and even movies that we all watch together). The meal menu is provided and prepared by an actual chef that keeps the meals flavorful and entertaining (there also substitutions made for dietary needs or if you just don't like what's on the menu that night). The nursing staff are knowledgeable and well-versed on conditions that I may need or require due to my medical needs and circumstances. The management staff are very quick to respond to any issues that may arise throughout the day and answer any questions that may come up.

I cannot say enough positive comments about this facility. Having a family member transition is always hard on both the one changing from independent assisted living to memory care assisted living. The staff is amazing, they truly treat my Mom like she is their own, making sure her initial nights went well and were so patient with her. If you are looking for a safe and caring environment this is the place. I really could not ask for a better blessing for my Mom as I know she is in the best hands.

I placed my mother here a few months ago. She is so happy!!! The staff is incredibly generous and friendly. They are reasonable with pricing, and have given my mother a new life. She suffers from dementia and it was overwhelming having her at home alone. But my fears are gone because of this incredible community. Thank you Tudor Heights.

Extremely nice assisted living facility. Its very clean and home-like with modern decor. The event coordinator, Connie, plans excellent services such as music, games, events and outings for the residents, the lunch meals are so good that I eat there at times - there are 3 meals served daily. This is a Catholic facility which is open to any and all denominations, but if your parent is Catholic, it's seasonal on-site Catholic events & masses are absolutely wonderful as is the on-site nun & counselor, Sister Delores. Church service is offered on-site by a non-catholic minister as well. The care giver staff is great overall, and sometimes needs to be monitored and management for consistency & accountability, and could be a bit more caring and friendly to the residents and families, but this comes with all facilities. There is always one or two nurses on site 24 hours daily 7 days per week, and atmosphere is lively and the nurses are wonderful. They have on-site doctors available as well. They accept Medicaid diversion and VA benefits (once you obtain them), and the place is so nice that there is typically a wait list to get in. As long as this place continues its positive service and balances its resident count with a sufficient number of quality and caring staff it will never need to advertise itself - word of mouth will be all that is needed.

We chose Tudor Heights because they were ale to offer some of the same services at a lower price. Their staff seem to be very involved with the residents and they take the time to get to know them and get to know their likes and needs. I would recommend them to others looking.

The director did a good job at putting me at ease, asked pertinent background questions and provided a nice friendly tour. Well appointed facility, nice communal rooms. Resident rooms were a bit small and halls were warm - AC being fixed. Residents appeared happy. Outside area was limited, but inside was nice.

This ALF is absolutely beautiful. They took very good care of my 87 year old father here. However, I moved him to another facility for two reasons: 1. They do not have a "doctor day" and you are responsible for getting your loved one to the doctor, which was difficult for me, 2. They take wonderful care of residents with dementia, but separate them into a locked ward, even if they are not wandering. My father was very lonely there. However, meals were excellent, ratio of aides to residents was stellar and religious atmosphere was truly welcoming. I guess Tudor Heights just works for some people and not for others.

We did not have a good experience with Bon Secours. It was a nice enough looking place, but there was no warmth or interest in the residents shown by the staff. It felt more like a warehouse for the elderly than anywhere that someone could feel at home.

I would give it negative stars if possible. Don’t bring your loved one here or even someone you don’t like. They have zero staff working the floor - 1 aid for entire memory care area. This poor aid had to get very resident up & dressed in the morning, plate the food, serve & then feed them, change their diapers or take them to bathroom, clean rooms, etc. longest 3 months of my life having mom there. Absolutely no compassion by the main nun who’s office is right outside the memory care unit or by the head administrator [name removed]. She was the most uncaring & dishonest person I have ever met. RUN FAST AWAY FROM THIS PLACE!!! Many times I arrived to find naked residents walking around, feces all over the floors, & residents standing outside in the pouring rain without any staff around

Never have enough staff,food,toilet paper,or activity. I toured the facility and saw cockroaches.The main entrance is pretty but if you look beyond that,it’s dirty.t

I thought this would be a place my mom would feel comfortable in, but my mistake nearly cost her her life, and that's no exaggeration. From ongoing medication errors to lack of attention after a bad fall, my mom is still suffering the consequences of Tudor Frights. The director will always try to put a positive spin on things, but is not in touch with the day to day operations. She makes promises but never follows through. The nursing staff is overwhelmed by the amount of responsibility they shoulder, and do not receive support or guidance from their supervisor. I recommend looking elsewhere for assisted living for your loved one.

Tudor Heights is attractive, and at first glance, presents as a "homey" environment. Visuals are often deceiving, and in this case, they sure are. From the day my loved one arrived, I could tell this was not a good place. The director, friendly and attentive prior to admission, was nowhere to be found. Complaints fell on deaf ears. Her role as the former marketing director was apparent-always trying to put a positive spin on the problems at Tudor. Every complaint I raised, she minimized. Nursing care not up to basic standards, care plans not being followed-but we're doing better, she responded. NO, you most certainly are not. Medication errors-we will investigate and keep you informed of our findings-no further response, no follow up, no care or consideration. That apparently is the Peregrine Way. Complaints to the president of Peregrine resulted in the same-promises of follow up, with no action taken, and no response to further emails or calls. The delegating nurse spends her days in her office. How she manages to do her 45 day review of each resident from her office is beyond me. She takes the word of the nursing assistants, without verifying anything! They told me that they are "her eyes and ears." The CNAs run the facility. No supervision, no oversight, no accountability. Toileting schedules never adhered to, showers not given as required, yet certain CNAs sign off on care plans as being done. They know they will never be called on it, as the delegating nurse could care less. Clothing and other personal items disappear, although they claim that all laundry is done individually. Communication is exceptionally poor. Very unprofessional management. The delegating nurse does not want to hear any complaints. She is downright rude to family and other staff, in front of both residents and visiting families. Does not contact the physician as required, and clearly does not care about the residents. Nursing staff who do not do their jobs are never fired for poor care, only for using their cell phones while on the job. CNAs who have been written up numerous times remain employed, and continue to do as little as possible to assist residents. The director is in way over her head, and has no idea what she is doing. She will always tell you what she thinks you want to hear, and won't do a thing about legitimate issues. It is clearly just a paycheck to her. Tudor Heights needs to clean house, starting with the director and delegating nurse. Peregrine, the parent company, is based in Buffalo, NY. They are not willing to spend resources to clean up the mess from such a distance.