Avanti Senior Living

The staff needs improvement and to be able to handle memory care residence. Additional training is needed. Communication was not good and we were not kept informed. I would not recommend this community to others.

If your loved one requires medication supervision, enjoys friendly staff cooperation or generally wants to be cared for, DO NOT GO TO HIS PLACDE. Meals are late, medications are late, staff is sterile and they seem to be in it for your money.

As a resident of Avanti at Shenandoah for a year and a half I would recommend if you are looking for this service look elsewhere. For the past three months all of our complaints to the residence council meeting then submitted to executive director have gone on answered . The food service and selection is poor,my room has not been cleaned in two weeks

The Avanti simply over promised and under delivered. Staff quit, food was mediocre, clothes lost. We moved my mother in-law out.

Find another place. Meds not given properly, understaffed, upper management and corporate are rude and not easy to work with. They don't return phone calls. They have their own agenda and that is to make money and make it the easiest way they can. Unfortunately, that doesn't include taking care of their residents in the best way possible. Too much turnover from top down. No accountability and not much care. They will reply to this saying they want to talk about the experience but my family tried and they don't want to hear bad things and certainly don't want to fix things. We have had other family members in other places even during covid and the experience is much more pleasant, the staffs are much more caring and attentive. Wait for their response...there will be fake concern and excuses. Please do yourself a favor and find another place. Don't waste time here. They are simply not worth it!

Absolutely NOT would I ever recommend Avanti. This was our first memory care, after 2 years of keeping home. We were there for 1 month and told we needed to go to a psychiatric hospital to have meds adjusted or couldn't stay. Unwillingly, after they assured us this has been done many times, we agreed. HORRIBLE! Went in on 2 meds, came out 3 weeks later on 10! Was a complete zombie during that time. Avanti "assessed" him and said they'd love to get him back only to tell us 2 weeks later we had to leave. These meds have destroyed my loved one! We are now at a new memory care home and they have taken him off all meds and absolutely love him. The problem being that we hardly ever saw more than 4-5 caregivers at Avanti for 37 residents!!! Our new home has 3-4 caregivers (constantly) for 12-16!!! Avanti did not have sufficient staff and we along with many others questioned it. Others were afraid they would get kicked out and have no where to go. We fought and questioned and they did not like it!!!!

This place has constant staff turnover. It has been some time since this place has planned any sort of activities for the seniors. We were promised all sorts of things to keep our parent active and happy. None of that has come to fruition. Now the shut down has made things worse. It used to be that at least my siblings and I could visit him and take him out, but now, no one is allowed to come or go so he just sits in his room, a total shut in, not allowed to come or go, not allowed visitors, no activities. He has become depressed. They simply do not care. The final straw is that his TV has stopped working and no one will look at it so now, literally, he can just sit in his chair, not leave the room, nothing. My dad was functioning quite well when he went in, now he is just a depressed shut in.

Please look around. Over promise and under deliver big time. Mgmt and nurse not friendly, condescending and fake. I can only imagine after my dealing with corporate office that it comes from the top. Please go to a place that is real - that shows real care and concern not just something turned on for show when you visit. The place is very nice to look at but that’s all. No true schedules for laundry or cleaning and ask how long it takes to answer an alarm button and make them prove it. You will be astonished. Kitchen turned over at least twice, management team turned over 3-4 times and that’s in a year’s time. Turnover with fitness directors, activity directors, executive directors etc. if the place was so great, people wouldn’t leave in the numbers they have. All you will get are excuses. Do yourself a favor and look elsewhere. Please trust me on this. I wish I could talk to anyone considering this place. Buyer beware!

It was so disappointing. They offered no activities. The had a huge staff turnover, including 5 or 6 administrators while we were there. The main issue was her pain medications were not being given on time and then six days of her medications went missing. She was prescribed compression stocking to be put on and removed daily, but she would go three or four days without them because the staff didn't do it.

Horrible. My Dad has been there for 6 months and the turnover has been crazy. The follow up is lacking and consistency is horrible - at best. This place charges as much as other, more established places and continue to charge as much while they figure out how to run a business. Very disappointing. Don't believe the sales pitch. So far - that's all it is.

If you like a pretty building, this is the place for you. If you care about proper medicine administration, activities to keep your loved ones busy, collaboration with leadership to provide the best situation for your loved one.....RUN, do not walk, away from this place. They do a great sales job, but never live up to their promises. The owners do not respond or get involved with serious issues, nursing leadership is incompetent at best. I would not recommend this faciliy to anyone who cares about your loved one.

This facility was oversold very badly. My mother has been a resident since September of 2017. This facility does not even rank it’s so poorly ran with no process in place for really anything. We have had several medical issues that were pretty serious falls where no nurse RN ever entered the room or even checked on the resident. Broken bones skin tears bad falls where never addressed looked at by RN nothing but begging for a possible Tylenol. We had home health treat and wrap large skin tear, and the RN which quit last week big shock left the large skin tear not changed or re dressed for 5 dAys. Absolutely disgusting for any resident which of course assisted living all residents have pretty big issues or wouldn’t be there. This facility has left the rooms uncleaned to the point nats we’re flying all on the bathroom weeks of laundry not done urine stained sheets etc. Yes this is no joke. Air conditioned insulation kept blowing from the vents onto the bed where the resident had no choice but to sleep in ac insulation. This place is a disgusting poor sold ran lack of care facility for looking nice on outside . Action is coming

Buyer beware! Don’t fall for the sales pitch of luxury senior living where your loved one will have a day filled with enriching activities and an excellent restaurant. Staffing is inadequate to carry out basic necessities such as taking trash out, laundry and weekly cleaning as promised. Residents wait at least 30 minutes to be served a lukewarm meal. Management addresses concerns (not complaints) with the standard “I’ll get back to you”. All talk, no action.

Disgraceful service at a premium price! Don’t be fooled by the nice decorating, uniformed staff and a “green” kitchen. Staffing levels are so low it takes 20-30 minutes to be served lukewarm coffee and meager servings. I think they take advantage of the residents inability to hold management accountable for what they were promised when they were sold on the “luxury senior living”.