Atlas Senior Living

Am in A/L. Food is brought up from kitchen on first floor. Has improved some. Mostly lukewarm and not menu for older people with disabilities. They need to hire more qualified people.

Very high Staff Leadership turnover exists and daily care staff short handedness is common. Leadership promises everything, but delivery and follow through is consistently disappointing. Individual Care Plan language is very vague concerning what comprehensive and diverse care actions and services will actually be taken or provided and at what frequency. There is very poor daily care staff commitment and ownership of responsibilities. There is too much looking the other way instead of looking into resident events that happen; where's the love of being responsible? Activities and longevity of activity coordinators are inconsistent, especially in Memory Care. Daily stimulation is not the norm. Outdoor courtyard activities are rarely observed. The Assisted Living courtyard is resident's natural world and is severely underutilized. Thanksgiving and Christmas events including resident families are appreciated. In Memory Care the norm appears to be daily corralling of most residents in the common living room with 1 staff member hunkered down in a corner (focusing on their phone), thereby 'monitoring' the residents in the room. The cable TV service is not the same as in the rooms and only appears to broadcast old reruns. How monotonous and mind numbing for memory care residents. High fall potentials are common; our brother has fallen 7 times over the past year resulting in 7 stitches to a bloody split left ear, a broken right finger head lacerations, bodily bruising and 2 falls in the same day. Communication of these events with family and fall event response and follow up care has been poor. Costs are high for the overall health care, environment safety and lack of consistency of housekeeping. The Memory Care dining room is warn out with rickety chairs upholstered in seconds fabrics splashed white with bleach splotches. The food nourishment values, portions for men and overall variety warrants updating. Fresh vegetables, fresh baked breads and fresh beef (steak) proteins are extremely rare in Memory Care. Frozen and canned foods dominate the offerings. Where are fresh fruits for Memory Care? We had to pay a non refundable $[fee removed] to lock in a monthly rate of $[fee removed] This is too expensive for this old warn facility. How does Atlas expect fixed income residents living predominantly on Social Security to pay $[fee removed].+ annually without draining any and all resident low savings amounts? Daily snacks and especially hydration provisions are nonexistent to inconsistent. Dementia sufferers cannot communicate for themselves well enough to obtain a healthy snack and a bottle of water on a daily basis; why don't we see hydration provision every day as part of basic care. It appears that when a resident is prescribed Hospice, Legacy Ridge daily care staff defers lead care actions to Hospice staff and really scales back all separately paid-for routine basic care needs. Legacy Ridge 'policy' provides 2 baths per week, but if Hospice provides baths, Legacy Ridge does not perform bathing. In this situation the resident is in effect or actually double-billed by paying Legacy Ridge for bathing and paying Hospice (ie Social Security) for the same 2 baths. This is sketchy and unprofessional business on Legacy Ridge's part. Resident belongings management is very inconsistent. I don't know how many times I've found my brother in someone else's clothes, and towels, bedclothes, and other resident provided provisions/items have gone missing and or ended up broken. Personal hygiene needs including routine shaving, teeth brushing & flossing, handwashing, etc. are not provided on a daily basis. The current kitchen manager [name removed] (?) and server [name removed] in Assisted Living are loving caring professionals.

I would NOT recommend. Especially if your loved one has typical dementia related "trouble" behaviors. I would also highly advise AGAINST paying the price lock fee.

Place is brand new so very pretty. Rooms are nice size and well laid out. Food is surprisingly good. Communication here is terrible. Getting anything done is near impossible. Any concerns are disregarded. Some staff is good. Others are terrible and only grudgingly provided the bare minimum of care. Complaints fell on deaf ears. Leadership is not good especially at the top. Director seems unconcerned and unqualified. Any concerns she turns on the resident. Nursing administrator is better but follows her like high school BFF (very odd behavior from both). Sales is friendly and kind. Head of dining is nice and food is good. Big problem I noticed was lack of hand sanitizer stations. A virus went thru the facility like a wild fire several months back. Sad because at least one resident was hospitalized, which could have been prevented with hand sanitizer or hand washing. I think place could be greatly improved with new top leader.

They were super responsive when my grandfather pressed his button for help. Staff seemed friendly. He got multiple UTIs there. I think it's because they had him use multiple pad liners to "save money on depends". The last time I asked them to test for a UTI (he was lethargic, sleeping a lot, moody and grumpy) and then 3 days later his PT asked for the same thing. The next day they called me thinking he had a stroke... it was just a UTI that went untreated. The nurse who called me said they never tested, the head nurse said they did... but yet never treated for one. His UTI was so bad at that point he was hospitalized for 2 weeks. They then wouldn't take him back saying he needed too much help. However, now he is back to needing 1-1 assistance for transfer and is using his walker to walk short distances (across a room) at PT. I feel like on paper they show one service, but it's not what you always get. Mentally he wasn't himself there. Unhappy most of the time. He's doing much better since leaving.

My loved one was previously a resident at Legacy Savannah Quarters. The place was clean and the food was pretty good, but the care was not up to par. They kicked us out because my loved one became bedridden after suffering two falls there.

None of the directors in their positions take responsibility for their negligence. Evaluations are not completed. Treatment plans are not in place. They need to hire people that are qualified to clean and not just throw somebody in there and say clean a room because it doesn't work. They could be a little bit more creative with their food. The same meals were given over and over again. They also need more staff they only had one or two people in the facility that did the cleaning and the maintenance person was in charge of cleaning, and would often have to clean the rooms rather than do his maintenance responsibilities. Everything changed when they got rid of [name removed] and [name removed], all of the really dedicated staff left.

During our experience at Legacy Ridge, there are way too many agency staff which makes consistent quality service a failure. I do not recommend this facility to others.

I've lived at Lake Howard Heights and it's not all the bells and whistles you'd think. They increase the rates several times a year, the food isn't the best, and it feels like a glorified detention center. The parking is horrible and they only have laundry on the first floor. It's a pretty place and they keep it clean, but not the value for what you pay.

Paid 2 weeks prior to moving my mom to SC to hold room, paid $ [removed] community fee, mom passed away 3 weeks after move in ( one week into first full month) so paid for remainder of month’s 3 weeks Wanted to ensure payment on time for first full month as automatic payment didn’t seem to be active so first full month payment was made twice Have been asking for refund for 7 weeks now and still no reimbursement In reality paid over $[removed]for three weeks of in-house care assisted by hospice but can’t be refunded the $[removed] double payment although have met with administrators three times over the past 7 weeks Clinical care- had to tell each aid care instructions as it appeared no one shared my concern or requests Found mom on her next to last day laying in her bed with diarrhea on sheets and when I asked for help to clean her found the sheet had been placed over another sheet that was dirty with diarrhea Thank god hospice came in and cleaned my mom so she could pass with dignity

The Goldton at St. Petersburg is 5* during the day. However, there is almost NO care after hours. Very disappointing after a great tour and meeting people. We moved Mother in on a Friday afternoon and barely saw a soul until Monday morning. Other facilities with that many residents and that quality of care have managers on call, maintenance on call, CNAs 24/7, activities on weekends, etc. I'm glad we met the people, but we had to take Mom to where there is more consistent staffing. With that caveat, I WOULD recommend the Goldton at St. Petersburg. The food, the Activity person, and the atmosphere is great... Mon-Fri 9-4.

The food was terrible, there were no activities and no heat. I would not recommend Madison at The Range. I was very disappointed especially since we lost $[removed] because we left just after the 90 day period.

This review is from a stay back in November of 2021. The marketing strategy was great, everything looked like it was going to work out wonderfully, but that was not the case. We paid a certain amount of money so that her monthly rent would never go up. After our loved one moved out, we were not able to get that chunk of money back. She could not find her call bell for a long time. My sister tried to get them to replace it and every time they said "so and so handles that she is not here". She went a long time without a call bell. My sister ended up finding it later down the road and it solved the issue, but it was disturbing that they would not help us. She fell twice. The first time they called the ambulance and she was ok. She was on a new medication and I think they should have been watching her after she fell the first time. They did not watch her and they let her walk all the way from her room to the dining room (which is a long way) and she fell again and broke her hip. After she broke her hip she had to have surgery and go into rehab. She had a cat and we asked if for a few days if they could change the litter box and feed it. They agreed to it and said it was no big deal for a few days until we could come and get it. When my sister called, she talked to the head nurse and they did not even ask how my mom was, she just wanted the cat out of the room. There was not a lot of med techs around or available. One of the ladies came up to my sister and asked her for help. There were residents helping other residents because there were no staff. There was just a sense that there were not enough staff. There was a time she pushed her call bell and it took them 45 minutes to get to her, that was not ok. There were some good people, but overall a lot of the promises that were made up front were not kept. For someone who does not have memory issues and is more independent, they might do well here. But for us it was not a good fit.

I scheduled a tour for this community, when I arrived I was told there was no one available to give me a tour, that the guide was out sick. I rescheduled and when I arrived for the second one, no tour. I was told no one was available to give the tour. The lobby was empty and I had to wait for someone to come to the reception area both times. Not a good start so I didn't return.

It was an older facility. It was very outdated, and needed a lot of repairs, and was expensive.

Unless your loved one can really take care of themselves, I wouldn't recommend the community for early diagnosed memory care residents. The community is short staffed overall. The community promised they would be checking on our loved one every two hours, and instead it is three times a day at meal times and when medications are dropped off. The communication with the staff isn't good with the family. They aren't addressing our questions or concerns we have brought to their attention.

Legacy Ridge has some competent workers but not many. If you are independent and able to speak up for yourself then you’ll be fine but if you really need assistance with showering, dressing or eating, this is not the place for your loved one. Also , the administration takes zero responsibly for any concerns you might have and the staff is unsupervised. The admin has excuse after excuse and never admits to any wrong doing on their part. I would not recommend this facility as a true assisted living facility.

The activities director was very nice, and I liked that the facility itself was very nice. The staff members I would speak with were nice but the care takers at the community were not very nice.

I would want others to know that there were several occasions where the doctor on staff here did not return a phone call to me ever, not once in 7 months. I asked to speak to him directly because he had her on a drug that had a side effect of bleeding. 2 doctors ended up telling me she should not have been on that drug. The director said they had issues with him communicating with other families as well. My dad was on hospice and hospice did not ever show up. I called hospice to talk to them about it and they said they had everything documented and the facility never called to let them know to be there. There were also lots of discrepancies of things that the director told me and what actually happened. I do not think they have nearly enough help here for what is needed and they were unorganized. I had no trust in the facilities leadership and I would not recommend them to others who are looking.

I have been disappointed with our experience with this facility, particularly the leadership. There were some very caring people there and the rooms were nice, but my mother fell multiple times. 2 times, she called me to call the nurse. Once resulted in stitches.