Atlas Senior Living

Our loved one has adapted well. Staff is great. Management seems in a state of flux.

We visited this community while looking into care options for a loved one. The staff members that I met seemed friendly and helpful, and the facility itself was clean and well kept. However, it just had sort of cold, impersonal hospital feel. I did not think my loved one would be comfortable here.

They don't necesarily pay attention to changes in medication. I also would never use their doctor. The price is reasonable, and it's a good size, not to big and not to small. No matter what it's all about the staff, and anywhere you go that is a crapshoot.

Overall experience is somewhat lessened by dealing with residents who are decidedly NOT independent but placed within our realm. Other independent individuals interested in living here should know that all facilities are shared with SOME residents who should have assistance 24/7 and with other residents (AND their caretakers) who do have carers. All of these people take up space in the dining areas during limited dining hours. Also, a number of people dependent on wheelchairs or walkers live on the 2nd and 3rd levels of the building... what on earth would happen in a fire? Entrance, lobby, 1st floor main hall are all kept spotless by the loving concierges. All kitchen and restaurant facilities are immaculate as are the public restrooms. Carpets in traffic areas around the apartments get cleaned on a 3-month rotation schedule which needs to be a 3-week schedule instead of 3 months. Out-of-reach corners behind and under furniture in sitting areas need attention. Pool is kept clear and chemically balanced but has a "bathtub ring" above the water; the pool deck hasn't been swept for at least 3 weeks(there's something on the floor that's been there for at least that long). Maid service is shy of the mark. They were in here for 3 minutes last visit. New residents all comment on this and the speed at which they all learn and use one's name. They are always friendly. I am totally independent, requiring no real care. Administrative staff: many excuses but no results. ALL are very quick with an "I don't know" response when asked a question. VERY FRIENDLY, but nothing beyond the greeting. [name removed] is their saving grace... she was wonderful in the time leading up to my moving in. I don't eat it. The diet is very grain- and carb-heavy. Lots of bread, breading, fried foods, starches. A 5-entree choice remains for a month for dinner, one can choose sandwiches or other short-order items from the Bistro for lunch or dinner. So the facility lends itself to individual activities. There are also group activities that are not well attended. They have outside group activities like the Springer, different restaurants monthly. There is a bus for these activities which also takes residents to Publix and Wal-Mart once a week. Overall, I like the facility. Not sure the value is the same for everyone. So, bottom line, most of the value is there for me, but if I paid what some are paying, I would demand a higher quality food service and better cleanliness/hygiene levels. Right now, I can take care of myself in those two categories and the value comes in other areas.

The room was not kept sufficiently clean, missing garments, not enough social activity. Also, they've been through (3) Directors of Nursing in a short amount of time. Not very encouraging.

The facility is fine, but the staff have gone through significant changes since being purchased by Atlas Senior Living. There has been a tremendous amount of frustration with the administration with turnover, policy changes, efficiency, etc.

Friendly staff, pretty good food, good security.

It's been bumpier than expected. Their staffing issues and turnover are part of the problem. Staffing ratio isn't quite clear. We like that they don't nickel and dime you, and their payment structure isn't set on tiers of care, so we could decide if my parents could afford to stay long-term if their health allows. The facility is beautiful.

I'm not sure what to say, except it was a VERY expensive 2 weeks!!! My dad ended up having a stroke and I had to call them that my dad was incoherent on the phone...would someone please check on him....as it turned out, people may have already been in his room because it was med-pass-out time. There was also a continual problem in the 2 weeks of not treating Dad with dignity and respect in regards to his bathroom needs. A pull-up was overlooked in the laundry which caused a horrible mess on his clothes! Overall, the talk was good, but the help was not.

The HVAC must be redesigned. An inspection of it would show its serious shortcomings. Activities are weak and unappealing. Food is plentiful but frequently poorly presented and often not flavourful. Frequent turnover of staff is an issue. The personal alert system depends on the wi-fi system which is unreliable. Litter isn't removed from the flower and plant beds. Heavy and hard to open doors by elderly residents on rollators. Also, dining room chairs all need sliders on their legs to assist elderly residents in moving them to sit and to get up from the table.

Initially, it appeared to be a very well maintained place. The administrator was very friendly and caring. However, I must say, that things did change. I cannot recommend it at this time, because I don't know anything about the current administration. I would suggest that any potential clients do their due diligence, and research the background of the administration, before placing their loved one there.

We were made a lot of promises prior to move in, had numerous problems after move in with getting cable service, problems with hot water, washer/dryer not hooked up properly, etc. There has been a lot of staff turnover in key positions which has caused problems. Meals were great at first but have gone down in quantity and quality. I think they have finally gotten staff straightened out and are trying, we have had to up my sister's care due to her declining health and they are working with us. Never an ideal situation in these circumstances, the facility is gorgeous but house-keeping is not the best.

Despite text and phone calls asking them not to allow anything but water before surgery they gave milk and food. That led to a month delay in getting the surgery. We're not residing there anymore. Dad had to wear a catheter for an extra month and we had to have a private nurse monitor him 24/7 because they don't do catheter care at the facility. All that extra pain and money because they didn't follow clear, easy instructions.

We were there for two years. There were some of the original staff that were wonderful. We had a few that did not need to work with elderly people. It got better but they had a major staff turnover and the new director didn't even try to reach out to us about any of our concerns. And when momma died on[date removed] we had to pay for the whole month which we used to get her room cleaned out. By the [name removed] they went in there and started painting around momma's furniture which infuriated us but there was nothing we could do. They had the room rented [date removed] We just felt like they think of the numbers and not the people. I hope for the people that are in there now and thinking about going there that things will be better for them and their families. I'm sorry I laid this on you I guess we just haven't had anybody that cared enough to listen.

The last two months my dad was there were not good at all. We had several bad experiences. The care was much better when it was the [facility removed]. I could tell the last 4 months that my dad was in there that it was going down and not the same. Thank you for all of your and checking on me. It meant a lot. I will definitely refer people to you for help with their loved ones.

My Mom has been there for a little over two months. Facility is beautiful. Auxiliary medical staff is caring and thorough. Meals are first class. Learning state requirements they must abide by slowly. In-house staff is inconsistent in how they approach and care for her. Not willing to care for her differently to meet her Parkinson’s Disease needs.

The Range was really good because they offer whatever care is needed at a flat rate. Other places charged extra for every little thing needed. The food was just not good all around- new chef? New menu? My mother participated at first, but then lost interest. They needed a better activities coordinator.

They are very understaffed in the memory care unit and they have very little activities for the residents.

Based on the experience we have had so far, we would give The Atrium a solid C average. There is definitely room for improvements, I have issues with management and our loved one has some issues as well.

I thought the Director was good as well as the ladies at the front desk. I honestly did not like the nursing staff. It's a nice place if you don't have a lot of issues....but once you start to get some medical issues, it would not be a place I recommend. They also just gave us a big price increase.