Atlas Senior Living

Everyone at Bickford of Alpharetta has been wonderful with my mom and her little dog, who is extremely important to her well being. We moved our mother from Benton House of Alpharetta after just under 6 weeks because of their intolerance with her dog. They offer so many additional services here at no extra charge (such as taking Rocky out 2 or 3 times a day), which just wasn't the case anywhere else I had looked. Their newly renovated residence is beautiful and inviting and the nurses and attendants are patient, thoughtful and kind. Really, everyone is - from the director, La Donna, to assistant director, Ashley, to one of the excellent nurses, Caitlin and wonderful cooks, Laurie, we couldn't be happier and are so thankful we found it through Dawn from A Place for Mom.

They're going a great job here, and it has been working out really well for us. I take my loved one in for daycare a few days a week. I really like that they've got enough staff on hand that they're able to give everyone a good deal of individual attention. I would recommend looking into this place!

I have toured several facilities in the past month and The Atrium At Boca was by far the cleanest building I have seen. The staff was so friendly and the resident rooms exceeded my expectations. I would have peace of mind to have my mother live in this community, I know she will be happy living here. So many activities for the residents. Thank you Atrium for the great experience!

My sister wrote the previous review and I can only add how very much I agree with all her comments. If anyone is looking for a place for their parent The Atrium is absolutely wonderful. I would highly recommend them. Everyone is warm and caring. They have more than exceeded our expectations. We never worry about our mother as the very attentive staff watches her and always reports anything they see as a potential issue. They have provided us with the opportunity to know that at all times our mother is not only cared for but she is happy. After four plus years of our mother residing there we have only positive comments and know in our hearts that our decision to have her live there was the very best decision we could have made.

I can't say enough good things about the experience my mother has had at the Atrium. She entered a little over four years ago and is still a resident. She started out in a lovely space and received excellent care. Very loving and attentive. When the staff felt it was time for her to have more attention, they recommended that she move to the special care on the second floor. It was a seamless perfect move. The same people have been working there for most of the time she has been there.I feel that says something very positive about this facility. When we go to visit her someone immediately tells us where she is and we are greeted with a smile and a hug from the staff.Iknow that everyone there has become very attached to my mother- they really care about the residents and we LOVE them. The care givers that are not on her floor still come to visit her! We arrive at different times of the day, and she is always clean and well cared for.The activities are stimulating and appropriate.This is a lovely place that I would not hesitate to recommend to everyone! We feel so close to everyone there- they are our extended family of very special people.

My Sister move my Father into Lake Howard Heights in November. The move went very smoothly. His room is spacious, neat and clean. He was able to bring all the things he wanted from home. Dad is enjoying the meals and the fact he is not having to cook, grocery shop, and clean up. The staff is very friendly and helpful. He is getting used to not driving and using the transportation provided for services at Lake Howard Heights. I visited several times during the holiday season and found there was good entertainment and activities to attend daily. He is active in the sittersise and looks forward to attending. He participates in games and social activities. The staff is aware of the safety and whereabouts of the residents. The dining room, lobby, activity, computer room are all very nicely decorated and clean. The building exterior is in the process of being painted and looks very nice. There are nice views out the windows, especially from the front of the building with the lovely lake view of Lake Howard.

On a professional and a caring level, they earn a five star. Maintenance and upkeep could be improved to make sure the equipment is working so that if there is an emergency someone will respond. When the problem was reported they were all over it. For someone on a small income it's kind of high or moderate, at least for what they get. Care services I can't really say we had her discharged, she wasn't there that long. As far as getting her in, getting the assessment, and the reliability, and accountability and the timliness of getting her into the home, they were very, very quick and didn't play around, and they even went to her home 60 miles away to assess her. I've got no complaints with the nurse, the executive directors there, they are all top notch. It would be very beneficial for the staff to be available via email instead of a standard email, especially when you are communicating with the executive directors and you need to get ahold of them for necesary paper work, you do have to call, and then wait for a return call, to be able to get a direct email or even a direct phone number would be ideal. I know they are busy, accessibility to email not just a standard open email but to the individual who is handling the case would be great. We chose them because of their quick response time and the friendliness of walking into the space, and just the overall feel that I got, the southern kind of porch feel and they had two cats that were resident sitting on the porch, they were resident outdoor cats and being able to sit on the porch and rock back and forth, the outdoor space is great. The residents were also very friendly and nice.

This is a caring, wonderful memory care community. Bickford allowed us to visit, unannounced whenever we chose. Our loved one felt very comfortable there and has told us many times that everyone was so very kind and caring. She told us many times the the food was delicious. She still can't stop talking about the wonderful red nail polish they applied.

A beautiful community with excellent staff. the Director was especially helpful, a true professional!

I toured Legacy Ridge at Buckhead and our tour experience was wonderful. Our tour guide was absolutely wonderful; she was knowledgeable and friendly. She followed up without being too much pushy, but was helpful. Legacy is very small and it's exclusively assisted living. The best solution they could have had for my parents to stay together is to have two apartments and cut out a door between the two. There are no full kitchens in assisted, rather a kitchenette and my mom is still cooking. It was very clean. Everyone there knew each other and the staff new the names of residents as we went through. It just wasn't for us. Their model of living wasn't a good fit. Even if they tried to make it work, it'd be extremely small and it's located on a really busy road.

The only reason I didn't give an overall rating of 5 is the facility is brand new, and there have been some growing pains getting their standard operating procedure in place, but that's to be expected. Everything was very upfront, with the exception of some details in the pricing that I wasn't made aware of until I signed the contract. But other than that, I've been pleased with everything and how upfront they were. The staff are all very friendly and seem very concerned about both my parents. And they call me whenever there's any kind of hiccup.

Our tour at Madison Crossings was really good. We liked the look of the facility. It seemed a little less personal as far as the care went. Also, they hadn't fully opened yet.

We had a great tour experience with Lake Howard Heights. The facility was very clean and the staff were all kind and friendly. The reason we did not choose this facility was because it is not set up for memory care, there is no locked unit. If you need memory care it is not the place, but otherwise it looked to be a very nice facility.

The community is too high priced, and the price per month most likely will be going up. The community makes the residents pay for care even though the residents may not need the care, as they are able to dispense their own medication or able to dress or bathe themselves. The housekeeper is very friendly with the residents. The apartment, utilities, housekeeping, all the meals, transportation, laundry, and changing of linens is included in the monthly fee.

my loved one is doing well so far at Lake Howard Heights. the quality of the building is great, it's uniquely polished. it seems like they've gone above and beyond to make it feel and look modern. I really like their approach to the people who live there. they try to connect light personalities to similar people, and so forth. they don't just clump everyone together with hopes that they will figure it out. they really go the extra mile to put those with similar personalities together. they also have a good amount of weekly entertainment, which allows sociability. they try to get the residents to connect with one another, rather than the employees doing most of the interacting. they make it to where you are meant to find a true connection with others vs sitting in a room all day. it's not all medical, physical therapy or occupational therapy - they try to make you feel at home. usually in group settings, it seems almost "too" medical. most communities are ran by the employees and they expect the people to follow suit. at Lake Howard, they create a sense of community so that you feel like your own person. I also like how they present dinner. there are cloth dinner napkins at every meal and the meals themselves are very unique. there's a great dietitian on site who provides good nutrition. they have better cooking than most families.

I would tell others that the community is clean, and the staff is nice. I would recommend the community to others for their loved ones. My loved one's stay was short and the staff is very friendly. The staff was great to work with. The community called to check on my loved one after their stay.

Depending on the level of care that your loved one needs this may not be the place. If there is a high need for care and you have a loved one who has illnesses be cautious this might not be the community. They do have a lot of activities however, my loved one does not participate in the activities. Things started off ruff but they have changed and begun to settle.

This has worked out well for my loved one. The staff are good. I would be mindful of your loved one is eating their meals or other options for food, and make sure that the staff is still caring for your loved one. Overall, I would recommend the community and still be an advocate for your loved one. There hasn't been fresh fruit that I've seen for meals. A lot of the meals are rice based with hard to chew meats, and the breakfast seems to be the same. This is one area that could be improved on.

I went to a meeting from when the company changed over and there were a lot of complaints but they were not valid complaints. My loved one has been here for two years and she does not have bruises and she is being treated right. The people here are nice and that is really important. The prices are reasonable and we like it for our loved one. They have basic good food just like you would make at home and it is good.

Overall, we've had a very good experience. My only concern is that staff turnover seems high, which can be hard in memory care because changes in the daily lives of those with dementia can be difficult to manage. I feel like with staff inconsistency, the staff can't be aware of all the ins and outs of each resident's needs. It's not insurmountable - they just have to start over from scratch with new employees. And overall they're doing a good job. For the most part, the staff that are there are good. My loved one seems happy with the food. But I would say activities are limited/non-existent due to Covid.