Aspire Management Group

Orchard Park best suits all of our needs.

Take an agreeable patients only to this community. They can not handle anyone that says no and does not want to be there. The staff are doing the best that they can with what they are given and have to work with.

We did not have a good experience with this community. It didn't seem like they had many activities, if any, for their memory care patients, and I felt like most of the time my loved one was just sitting around, unfocused. We ended up moving her to another community, and after the move-out we had some additional difficulties with their billing department. We continued to receive bills for months when she had not been there at all, and it took over a week to get ahold of someone from the community to get it fixed. They never tried to reach us, we had to call until we were able to reach someone.

My mom has been there 7 years and I have seen it all. This new management company is the worst. They only care about money and how much they can make. I have been through administrators and the most recent one was absolutely the BEST! Always willing to help and was exceptionally kind. After a covid outbreak, she disappeared like it was her fault. Now they have in charge an uneducated woman whose goal is to make the residents lives miserable. There is no nurse on the property ever. The woman left in charge is not even qualified for that job. Activities? What activities? The food is mediocre at best. Memory care manager is lazy and does nothing but sit in his office and eats. The place is now unkept.....didn't use to be. I want to move my mom.out but I have very limited choices in this area. Please look really hard at the whole picture before moving your loved one in there. I never regretted it until now.

My loved one wasn’t taken care of here. We had to move my loved one out due to our poor experience. I would recommend not putting your loved one in the community. There was a lack of cleanliness in the community as a whole. The staff that they had weren’t as close to pay attention to the residents like I would have liked. My loved one wasn’t dress properly or cleaned properly. There were times that my loved one’s items were missing including clothes. The family had to pay for supplies and weren’t given to my loved one like they should have been. They don’t have enough staff at the community.

It seemed like a nice place when we first moved mom to this business. She was 91 years old with a heart problem and dementia. A short while later, Brookdale's nurse called us to say mom needed to be placed in the care of Hospice Services. Shortly after we contacted Hospice, their nurse told us we had to move mom into a "nursing" facility immediately. The director of Brookdale was very upset about the move and since then, we've received three separate bills totaling $7,017.66 which covered one month (she'd moved out on the 12th so that amount was for 12 days). We contacted the office manager and were told that Brookdale "commonly" charges an extra two weeks fee for the Personal Care in addition to the Basic Rate once a resident moves. We were never advised verbally or written of this additional rate raise. We will gladly show you the bills and a doctor's letter saying she should be moved to a "nursing" facility.

Do your research. This place looks nice and the sales people are incredibly friendly. They are understaffed and the medical personnel are not efficient. Staff is rude. Meds are missed. Doctor appointments missed. Admitted to shredding documents. Make sure you do a nationwide search on this company. I would not put anyone in this place.