Ardent Senior Living

this place does not deserve even one star. The appearance is dull, the staff is nasty, and half of the community have urinaty track infections. The woman in charge comes off friendly but she is dismissive and A phony. There is no quality of care here and have one working elevator. Do not leave your loved one here unless you don't care about that person.

This place was the worst, most depressing place I have ever seen. It was really shabby and smelled horrible.

I barely got through the tour as the stench was so awful. The residents were unkept and unengaged. It is an awful place and I would NEVER put my mother in a facility such as this.

My aunt is here for 2 years and i have to say i hate seeing her in this place I only visit on weekends and everyone just sleeps in their wheelchairs No activities ever going on maybe during the week it's different.

On my experience with Sutton Gardens, I have a notice the times I visited my relative that some of the workers taking care of the patients had the aroma of illegal drugs on their clothes. How can u take care of the elderly under the influence of illegal drugs? Im glad my relative no longer resides there. It has poor supervision of the workers in this area. I would not recommend anyone to put family members in there care.

This was a sad place to visit. It was dirty old very depressing. Not a place I would ever consider for anyone in my family.

Visited Didnt Like

The worst. Filthy Old feeling full of people who were not in good health. NO PARKING

I agree with Judy. This place should be investigated by the dept. of health. It's really bad. I wouldn't recommend placing your love one in this place.

This place is a DUMP! The brochure is a lie. The activities that are listed are a farce. The odor will hit you as soon as you walk into the place. Your love one will also inherit this odor on them. The director, Brian, is basically never there. If you complain about something, he will say he will take care of it but he DOESN'T! The bedding is all ripped and the rooms are dirty. DON'T WASTE YOUR TIME GETTING YOUR LOVE ONE INTO THIS PLACE. YOU AND YOUR LOVE ONE WILL BE DISAPPOINTED.

Upon our tour of Sutton Garden it had a distinct odor (not good). Very old, depressing, kitchen area looked very dirty. Common area very small & didn't feel like a happy place. Needs a major overhaul. Very disappointing for the pricing!!!

The biggest problem is, when I would call in the middle night, no one would answer the phone. He called me over 30 times in one night I had to go and get him at 3:00 in the morning. They blamed it on the phone systems. This was a problem that I had seen a couple of weeks prior when signing up, but they assured me they were getting it fixed. Not a good experience.

too small, dreary and staff is overworked. Horrible .

Drove by on Saturday June 1 and went inside briefly. Was depressing, would not consider further.

Run the other way, the staff has a lot of turnover, and the care was not good at all. She felt like the staff was mean to her and she would go to her room and cry. They also added medication without contacting us for approval. They are supposed to check on her every 2 hours. She fell out of bed and ran the staff and no one came and spent 7 hours on the cold floor. I would not recommend this community to others. The owner was not very nice and did not run the community well.

My mom is a current resident here and I am actively looking for a new place for her but with Covid19 it is difficult to your a new facility. The care here is below par to say the least. There is a lack of nursing staff as in they don't even have a real nurse just a LPN who only works a few days a week. Rooms are always in disarray and are in need of a makeover. The dining room is always filthy with food on the floor and the residents aren't even eating their meals because no one is helping them to eat. The staff gives the nigh time meds at dinnertime so the residents fall asleep fast and they don't have to deal with them. Staff don't speak English well as I have a hard time communicating with them.

My mom was a resident here and received the worst care ever. I was lucky to be able to move her to a different facility where she is safe. She was only there 2 weeks and she was admitted to the hospital for a UTI due no one ever took her to the bathroom , they just let the residents sit in their diapers which is why they dou le and triple them up. After she came out of the hospital she was back in again whene she had a huge bruise above her eye and was a concussion. No body knows how she got that. Then after that stay in the hospital she got the flue in the facility and went back to the hospital. So even though she was a resident for a year she spent more time in hospital and rehab facility. Look elsewhere.

My dad was here for 1 year but he was fortunate enough to be able to tell us that this place was not good. I had been living in Florida before I relocated back to New York and started visiting with him everyday and placed him elsewhere. The rest of the residents are not that lucky. This place is very dirty and overmedicated it residents to the point of complete incoherence.

What an awful place. My friend's dad was here and she suggested we'd tour the facility. I wouldn't put my dog here its that bad. Very small and cramped dining and rec room they are one and the same. Admin sits in a closet which double as an office. The place reeks of urine and the kitchen was disgusting. Should be shut down by the health dept. I ran out of here wondering who would place their loved ones in here.

This place is seriously unable to provide any care for your loved ones. Everyone just sits around over medicated and slumped over. Short staffed and the place always smells. Thankfully we were able to move my dad to a much better place.