Arcadia Management

They pay attention to detail. They do seem to have a lot of activities and they follow up to see that people do participate. I had looked at another community and I chose this one because it was clean and all inclusive. Keep getting the people more involved and address any issue or complaint at all would be my only suggestion. My dad sat with some people at dinner and one guy who wasn't very nice, but he didn't want to say anything. This community also seemed brighter and more upbeat.

Several days before my mother-in-law was going to move in she passed away, but they were wonderful to us. My mother-in-law would have signed up for a painting group and there was a singing group that she was interested in, there would have been a lot for her to do and she was excited about it. It's a great place, it's a great value, it was close to our home, it was just the right fit. It was sort of low key as well, more all inclusive than others (they also had veterans discounts). She went on a lenghty ttour of The Arbors and fell in love with it right away.

There are ways for the residents to connect with other residents to socialize. Most of the help is wonderful. Unfortunately they are overworked and understaffed

The staff, especially those involved with activities, is exceptional. They make an effort to get the residents involved and build personal relationships with them. It made a world of difference with acclimating to a new environment. I can't speak to the care management because I don't have first hand knowledge of them but everyone I've come across has been friendly and goes over and above to help.

Everyone seemed to enjoy being there and the staff were great. Yes, we would recommend this community to other families.

The residence are more active than some of the other places. It is newly renovated, and the food is very good. Yes, we would recommend this community to other families who may need a place for their loved ones.

After visiting a number of Assisted Living facilities My choice was The Arbors East in Islandia. I’ve been asked, “ What helped me make the decision?”. I would like to say it is a very difficult decision to make for anyone, but specially my 100+ year old mom whose mind is good, but body is changing. The Arbors East is welcoming from the start. All employees are hands on, knowing individuals names and needs. If one is “social” and wants to participate in activities, they are available. Time spent in your room is doable with staff members checking in or inviting one to a soon-to-be activity. Mom will say the food is good and plentiful. Mom’s room is comfortable. When checking other Assisted Living facilities there were additional charges for a number of items (cable, additional medications, telephone…). Most items are included. Fingers crossed that mom continues to thrive here.

I would recommend to others. She is very content with her surroundings

They've really been equipped of my mom's mental health struggles and have gone out of their way to accommodate her and understand her needs. The staff has good communication with us as a family and listen to any concerns we have

Overall good experience with a few small issues but I think you would find those issue at any place ie. other people's clothes in room, missing shoes for a few days etc. We did have an issue with severe dehydration but after several visits and follow up emails it's never happened again a plan was put in place. Nail care on hand and feet could be better, they have a tough time showering her (again a common issue), I had to tell them to work harder to try to get her participate in activities and eat outside room. It's taken the entire year to get her out of the room regularly. I feel that should have happened sooner but she seems content now. She seems to like food. It smells very good. She had some issues with refusing to eat and I felt I had to really ask and remind them to put extra effort to make her eat and remind her instead of just taking the full plate away. She is eating better now. Inside they keep them busy. I would like to see them take her out of the place more and not just accept her refusal to go one time. I would like them to put in an effort to get her to take a field trip. The raised the price at the 1 year mark over [fee removed] a month so I am paying close to [fee removed] a month. She needs help with most everyday things so I have to keep that in mind. I feel the care should be 10/10 for that price and it is not.

Overall experience is pretty good. Staff is very nice, and always willing to help when my mother needs it. It's a bit pricey, but it is all inclusive, with the exception of podiatrist and hairdresser. Every day they have activities planned to encompass just about the whole day. The food is less than stellar, but when you're cooking for seniors I know there's alot that you can't put in the food (salt, pepper, etc.). Even with that though, it's not too bad. Out of all the places I saw, this was the best one overall. When you drive up to it, the grounds are nicely landscaped, and you don't feel like you're driving up to an office or hospital. All 1 level, so no worries about falling down stairs or getting stuck in an elevator. At the end of the day, my mother is very happy there, and that's what matters most. Highly recommend.

I have always said the arbors was wonderful with my mom and I would recommend.

I think The Arbors is a very good assisted living. My mom (who is never happy) complains that it takes a long time at meal times to get served - the help keeps leaving. Also she says that they cancel bingo often and there is not enough outside singers/entertainment that comes in. Staff is very friendly and very nice. My mom says that all the time(and believe me, she is never happy). Quality of care is good. My mom loves the food, just says the serving of food is slow. My mom loves getting involved in all activities, I'm sure the more they have the better off for her. Comparing the price to other facilities the arbors is priced best. I would definitely recommend The Arbors!

I think that the care is adequate but the food and activities are lacking. They serve the same meals constantly.

The one complaint we have had is with the doctor they contract with who comes in each week to see the residents. He spends little time with each resident, is very hard to get in touch with, and is not very friendly at all. On a positive note, I believe they recently switched to another doctor. Things seem to have improved a lot since then. Based on our families experience, we would definitely recommend the Arbors Islandia to anyone looking for a comforting friendly environment for their loved ones. Our parents felt comfortable from the moment they moved in. We can't say enough about the staff, and how friendly, loving and caring they are. There are activities each day and they bring in outside entertainment often for the enjoyment of all the residents. Finally, The cost is reasonable compared to other similar facilities.

Clients are never really encouraged to do anything so someone like my mom spends most of her time in her room

I'm completely satisfied with the whole experience. They had availability and a good price on the room when I needed it.

I'd say it's one of the better communities. The staff is very friendly and appear happy. They have great activities and the residents have plenty to do. I would definitely recommend the Arbors to others.

The head staff is wonderful. Most of the staff is great.There isnt enough staff for the amount of residents. If you dont stay on top of them, they wont go out of their way for ur loved one.

I would recommend it. I visited many places. I was impressed with the overall place.