Anthem Memory Care

Impressive facility. Clean. Residents seemed happy

It was such an usual time with covid, but our overall experience was good. The staff members were kind and paid attention to not only my husband but to me as well. The staff members were just very nice and friendly, and we would recommend this community to others.

Our contact was [name removed]. We setup a meet/greet/tour and at reception area signed in through Kiosk which also took our temperature in line with COVID procedures. Upon arriving we found the parking lot very spacious and clean - the area is right off of the expressway and surrounded by trees. The lobby was clean an odor free - a part of the lobbby is currently setup for family visits (2 family members at a time). After our discussion with [name removed] in her office she walked us outside around the facility to show us not only the surrounding area but we also wanted to look into rooms and activity areas that due to COVID we couldn't do inside. On our walk we were able to see residents watching TV in the activity area and got a glimpse of the courtyard also available to residents to stroll weather permitting and other outdoor activities. Upon returning to [name removed]'s office we watched a video tour that highlighted more closer each area, safety walking railings were along the hallway and in washrooms, we were happy to see that the rooms have private motion detectors (no cameras) that beep at the nurses station to alert when a resident is up and about (mostly needed at night), also [name removed] noted that the staff is awake 24/7 on 8 hour shifts and do not sleep while residents sleep. Security seems good here as well with staff having a fob key to enter and exit the facility's security doors. Each room has a closet as well and a washroom (cabinets are locked). There is a Jack/Jill room where only the washroom is shared. Then there is a combined room where literally two people sleep and share a room. We were shown a sample menu to see their weekly meals. This site also has 3 activity assistants (music therapy, rosary, piano player to name a few) once a month is movie night. One caregive to 8 residents; visits are setup through Genius link that families link to schedule a visit. Harvester Place also has a pharmacy plan through medication management partners. [name removed] showed us a sample of how medicines are sorted by each resident's daily meds (breakfast, lunch, dinner in separate little bags), however, for a fee a resident could have the nurse sort their pills. There is also a Dr. available on staff that also makes weekly visits. This facility is associated with Hinsdale hospital. Additional fees for this facility are like other facilities which include a move-in fee, incontinence care program $400, and any pharmacy co-pays or outings.

One thing they could improve on or that they need to work on is getting more face to face time with our loved one. Whether that is through zoom calls, face time or Skype during this time with covid.

After some difficult stages of Charter since April 2019, the direction, care and attention to important and smooth running of this all important business of a memory care facility has improved. And since the CDC regulations have been implemented and followed, the residents and staff have remained safe and Covid free.

The food is good. I would recommend them to a friend. The room sizes and layout are good. They have an outdoor space for the residents. The staff is good at getting back to me if I have any questions. They have been good at setting up times to visit.

They are a clean community, The staff is friendly. The food is good. The room sizes are good. The cost is about average to other places in the area. They have a secured outdoor space for the residents to enjoy.

The leadership and staff are excellent. The facility is kept up very well. My observation is that the residents are happier than in other facilities I have visited. There are only 2 issues I wish to note. The employee “filming” incident should have been handled better. Specifically, while there will always be bad people/employees, HP should have been much more transparent to both the families of residents as well as the general public. Regarding the COVID issue, the lack of transparency directed by Anthem Corporate was misguided and disastrous for your reputation. Most people would have been understanding of the situation as they know the leadership at HP is tremendous. However, it is the local employees who have had their reputations tarnished by this situation. I hope the PR firm, lawyers and corporate executives who advocated this policy are terminated for gross incompetence and abject stupidity.

Porter Place is a good place. No place is perfect. They take very good care of my mom. They do not have enough variety in the food. The layout of the community and room sizes are good. The staff is good, they are very attentive. The executive director listens to you.

Good place, seems like caregivers were involved. Liked that they have a staff/caregiver meeting every morning to update on resident's activity. Regular resident' checks documented. Motion detector in all rooms.

Good place, seems like caregivers were involved. Liked that they have a staff/caregiver meeting every morning to update on resident's activity. Regular resident' checks documented. Motion detector in all rooms.

The meals lack sufficient calories and are inadequate in calcium in a population susceptible to bone fractures. We have requested a weekly menu plan but it doesn't appear to exist. The facility is beautiful but I fear it lacks maintenance of landscaping of the grounds inside and surrounding the facility. They should to hook up with the Master gardener program.

The staff are very attentive to the residents. In fact all the staff know ALL the residents. Staff is also available to the resident's family.

Nice well kept. Staff is mostly very nice and helpful. I believe it to be a bit expensive! My loved one is pretty well taken care of! Memory care is not easy for family or friends much less staff. Good news is they allow small dogs! Love for Mom!

My mom likes it here. Activities especially when they get to go on adventures out of home. Food ok. Staff great! Sometimes out of kleanex and other bathroom supplies. Wish they would change sheets more often.

They were very caring for my husband. I am 2 hours away and they called me with updates.

Beautiful facility, Very well designed, We would look at this place again in the future.

My parents live here currently. The staff has been very compassionate and caring. The director is young and seems to be really involved. The nurses are good; I’ve even been told that the head nurse will spend the night every so often to make sure everyone is doing okay. They make sure the CNAs are assigned to the same rooms so there’s some consistency with the residents. Everyone we’ve met seems to be really hands on with the care the residents need. My parents are always neat and clean and they get 3 meals a day. The facility has plenty of activities available like puzzles, coloring, reviewing the news, bingo, and chair exercises. During the holidays they threw a Christmas party with a Santa exchange and even brought Girl Scouts in where my Mom was able to help ice cookies. The building is nothing but open space and the residents can walk around all day if they want to. Their ratio is 1 caregiver to 6 residents, so there’s a lot of one on one care. We’ve heard nothing but good reviews from other people who have loved ones living here and all in all, it’s been a pretty good experience. I would recommend them and have already done so.

I visited Highline Place unannounced on November 28, 2017. It is still a consideration.

I looked at Highline Place while looking at places for my mother. We were looking for a larger community than where she was living at the time in the hope that by moving to a larger place, she would gain more opportunities to engage in activities. I really liked Highline Place and thought it was very nice. However, the location would have been great from work, but too far away if I was coming from my house to visit.