Anthem Memory Care

My first impression was that they have a terrific management team starting with Jay Johnson, Executive Director, Birgit Moran, Community Relations Director, and Cody Kohlhagen, Activities Director. Birgit explained to me that, being a mental care community, ALL employees, would be experienced Alzheimers/Dementia trained. The building is brand new as they opened it on August 20th. It is well laid out, containing all of the essential equipment. I am completley at rest knowing my wife is in the BEST of care. My third trip has proven this fact. This is why I rated Willowbrook Place the highest in ALL catagories.

I really liked this community, but it was too expensive. They had other men in this community, and that would have been a big plus for us. They had a good amount of activities too. This was just too expensive.

My mother-in-law is there and it’s been a great service. It’s very clean and the staff has been very kind. We don’t have any complaints about the food, laundry, or the parking. We would recommend this community to other families that might be looking for services.

Nothing is perfect, but they are wonderful! We are very pleased with the food selection! They've started something new where they serve one feautured item a day, but then they have extras, such as grilled cheese sandwiches, soups, cheeseburgers, etc. so if you don't want the main entree, you can order what you like! We checked a lot of places, and we felt the most comfortable here! We felt this place was cleaner and more friendly, and really the best choice for my loved one!

We are very pleased with the service here. We looked at quite a few options in the area, and we were impressed by this place. It was the best one that we saw overall, and was also priced much better than many options we look at. It's a very nice looking facility, and the staff are exceptional.

We found this home to be delightful, and every contact we have had since the first tour has met or exceeded our expectations. These people seem to genuinely care for the residents--more like it's not just their job, but something that they truly enjoy.

We have found this home to be uniquely adapted to those with memory problems. The caregivers are kind, non-confrontational, and helpful. The surroundings are spanking clean and bright, the meals are well done, and every effort is made to assure the residents that they are loved and cared for.

This was the best in luxury and care that we saw. It has a structure where the building is built in a huge square with a central courtyard and the whole outside is sealed but it doesn't look like a lock down, and it was proabbly the nicest of the lock downs we've seen. It was bright, people could wander the entire area, people were outside gardening, it was just very pleasant. There was a kitchen that they could use if they wanted to and I'm kind of wondering how that's working out for them in a memory care place.

We will keep them in our back pocket. If there is a time where mom should progress so that she cannot stay where she is I think Cypress would be the next stop. It's brand new and I think it had maybe 20 residents. They're aiming for something like 60 I think. It's brand new and everything is sparkly!

It is a very friendly and welcoming facility. The patients are well cared for and very pleased with the nursing staff and therapy group.

Charter Senior Living is very organized and pretty clean. When you walk in there's no smell and nothing in the way. The meals are good, I've been there for supper and it looks tasty. If a person can't swallow very well or has other restrictions, they have different diets for different people. They'll make the food for that and if you think it needs to be changed, you can speak to the head nurse and they'll do that. There are people like CNA's who will sit with your loved one, if they have no one to sit with. If you want to bring food up and have time with your loved one, there's always at least one private room available. Their chart for activities is very good. They keep them busy all day with music, crafts, and TV. They do light exercise to get them up and moving. The bathrooms are easily accessible from the activity room, with about four different activity rooms including an art room. I'd recommend that you go see and investigate it for yourself. You don't have to bring sheets or pillowcases because they have a lot of that stuff available. Some of the towels have been mixed up because they keep them in the shower room with other peoples things. It's a pretty big place, so I know they can't run from room to room to grab things. They have different themes and names for the halls. For example: the Chicago hall, the music hall, etc.. They each have corresponding decorations, so it's kind of hard to get lost with that setup. You can always call for help and there is someone there. There are pulley-chains in the bathroom for help too. If you're in a main bedroom and cant get out of bed, you'll have to yell for help because they don't have any of the residents wearing a pendant right now. In the state of Illinois you can't put bars on the bed, unless you've just had surgery or you're in a hospital-like setting. So Charter doesn't have that for help with getting out of the bed, but no other senior living community in Illinois does either. They have a security system in place when you come into the building. If you want to visit, they have to make sure you're healthy. They have a good system when checking in to make sure you don't have an illness. You have to sanitize and there's a gadget that takes your temperature. They also give you a questionnaire regarding your current state of being or recent symptoms before you can go in. Residents are allowed to have several visitors at once, but it might change dependent upon Covid rates. It's a good place, and it's very reasonable budget-wise. Moving your loved one here will help you feel relaxed. You'll know your loved one is being taken care of pretty well, and you will feel confident in your decision to leave them here.

This place is really a good place, every place has some thing that need to be worked on. The staffing and everyone there is very good with all residents, very nice and kind. Learn the residents name and take personal care. Believe could use some improvements on Food and activities, possibly setup monitor to assist with residents whom roam and help guide them to correct areas.

The community is willing to work with you, The communication between the family and staff is very good. I would recommend this community to others

This community did a great job with the Covid pandemic. The director has turned this facility around. The director has improved communication with the residents' families.

My mother has been living at Harvester Place for the past two years. I am very pleased with the service provided by [name removed] and her staff.

I moved Mom to Harvester Place on [date removed], from another facility in the northern suburbs. I liked the spaciousness of the layout at Harvester - especially the living room/dining room area, which is filled with natural light during the daytime, thanks to the wonderful skylights. Move-in day was a breeze, thanks to the many staff members at Harvester who helped get Mom's things set up. A few glitches in the following months gave me cause for concern, but they were quickly straightened out by the director, [name removed]. Seven months on, I am so glad I chose Harvester for Mom. They kept in touch with me all through my Mom's battle with Covid, letting me talk to her on the phone whenever I asked, and so on. I am no convinced that Mom is getting the highest possible level of care at Harvester Place. More than that - she's getting love.

I would recommend Charter Senior Living in Glen Ellyn because I have seen this place go from Autumn Leaves which was poorly run to a better run memory care facility named Charter Senior Living. The director ([name removed]) has been very responsive to all my requests. I feel that this community is way better run than Autumn Leaves use to be. I had no communication with the director at Autumn Leaves and was very hard to communicate with AL director. At Charter, the caregivers, nurses, chefs and activity personal are the best I have seen in years. The activities are very helpful for my mom. The birthday parties for each resident are great.

We were at a previous home that [name removed] was director at and were pleased with my dad being there and were there for months and when she left we were so upset and didn't have the same response with the new staff that took over. We have since found where she is at and my dad is flourishing with his care there and the staff that is familiar with him, since she's taken over at Charter Senior living we have seen only positive changes in him with his memory and the care herself and current staff give. I would definitely recommend 110% Charter Seniors Living of Glen Ellyn and [name removed] to anyone that asks. We are above and beyond pleased with his current place he calls home.

I called Charter Senior Living of Glen Ellyn, looking for a facility for my father. Unfortunately this wasn’t the right fit for my dad. [Name removed] was the most compassionate person I’ve come in contact on this difficult journey. She was so very helpful, and understanding in my struggles to find a facility for my dad. Charter Senior Living is lucky to have her representing this organization!

We moved my Dad to Porter Place in [date removed]. Some of the information we were given prior to his placement, is less than accurate. Not bad, but not quite what we were told or what we anticipated. Showering/shaving is supposed to be twice a week, and we've experienced Numerous times that Dad was in need of shaving. His bathroom does not appear to be cleaned as often as we think it should. On the good side, the food is good, staff is friendly & they encourage the residents to participate in the different activities each day. Overall, we think we made a good choice.