12 Oaks Senior Living

This was an excellent community, the staff is wonderful and really cared. The facility was always kept very clean and tidy, and always had some type of activity going on. I would recommend this facility to others.

the only issue I had was they tried to charge us for an extra month so make sure you watch your bills. The facility was clean and well taken care of. My mom liked the food and the room size was ok. I would recommend this facility

My dad really likes being there, they do a good job taking care of the residence. Their communication is good and if I contact them take care of any issues immediately. The food is good but they could have more variety. I would recommend this community.

Very safe and loving environment. They know how to care for Dementia/Alz residents! They are amazing.

My Mother recently moved into Copper Canyon! Part of her Dementia was not wanting to eat. She had lost a lot of weight at the past facility she resided (one of the reasons she isn't there anymore!) All of the staff, and I mean, ALL, individually tried to get her to eat. She was offered so many different kinds of foods and Finally, there was one gal, a cook there, she would eat for! Everyday this wonderful lady takes time to sit with her, walk with her and she eats. This is truly amazing!! The effort from everyone there is amazing! They deserve 10 stars!

Gorgeous facility with great staff. Community like feel and lots of activities to keep residents and staff engaged!

My Grandmother lives here and she loves it! they go above and beyond for her. We are so grateful to them for the care she receives. She loves all the Activities. My only issue would be communication could be improved upon. Overall it has been a great experience for her especially since she was so isolated and depressed before arriving at the Waterford.

Over the years, I have made many decisions. Just a year ago, this past June, I made one of the best decisions I have ever had to make. I decided to leave the place I had lived in for 20 years and move into Emerson S. Collins. The community is beautiful, the residents are friendly and welcoming to the a newcomer. Management and staff are absolutely a blessing. They show such love and concern and care for us. In light of what is happening with Covid-19, I feel safe and cared for. Everything they do makes me thankful that they have put in proactive measures to keep us safe. So please think about Emerson S. Collins for your new home. You will be glad you made the decision to make it your home.

Very homey and comfortable feeling. Friendly people. Cooking done. Dining room. Entertainment brought in once or twice a week. Bingo, puzzles, cards, and games during the week. Limited while in quarantine weekly housekeeping. Nice surroundings and walk area. Bus services for shipping once a week. Driver to transport people to dr, dentist, etc. Maintenance is kept up and available. A.C. in apt as well as own furnace heating.

i cannot express my gratitude enough to all the staff here especially when covid hit. It amazes me how you have been able to keep my mom and the rest of the residents from getting this virus! You are doing a wonderful job! My mom has lived here for over 2 yrs now and is very happy which makes me very happy. I live out of state and really appreciate the e-mails everyday, they are informative and funny (chuckle of the day) and I love all the pictures.keep up the great work!

I am very satisfied I am at this place. I find the staff and workers are very good to me. I have no complaints about anything.

I couldn't be at a better place! [name removed], "our leader" is a super person administrator! We are one of few who haven't had any cases of the virus! He also is attentive to residents' mental health. He surrounds himself with knowledgeable people to answer to our needs. From the kitchen to walks, activities are mentally stimulating. His door is always open. He's open to feedback. My son's "daughter" in Law have no worries about me. Have peace of mind now that I am here!

The people who work at and run Whitcomb House are incredibly caring and professional. They take care of my mom as family. The community of residents are a delight! Facility is clean and accommodating for older people with mobility considerations. COVID FREE as of [date removed]!!!

I am very grateful for the level of care that Whitcomb House and executive director [name removed] provide to my family member. I felt this way even before the coronavirus pandemic. They are the first-class facility and take great pride in providing excellent care. Additionally, they have managed to keep my family members safe during this health crisis and Whitcomb House has sent out daily emails to reassure us. I feel very fortunate that my family member is a resident of Whitcomb House.

My mother has been a resident here now for over 2 years and my siblings are I are very impressed with Whitcomb House. The facility is spotless, the grounds are beautiful and the staff is very friendly and caring individuals. According to my mother, the food is good and she enjoys her meals. It has a very homey atmosphere and we are fortunate to have found this place for her.

I am more than pleased with this beautify facility. It has given a new life for Mother. She hasn't felt this good about herself in 2 years. Staff is wonderful and caring. Thank You!!

The staff at Whitcomb House does a wonderful job taking care of residents, making sure they are safe and happy, and keeping them thoroughly engaged in living. In addition, families are kept informed of everything that therapies at Whitcomb and is encourages to participate. This is a wonderful and caring environment.

The dedication and commitment of the Whitcomb Gouse (WH) team is amazing. Their commitment to keeping all residents healthy and engaged during this pandemic is unsurpassed. WH took the initiative early in March, well before State and Federal guidance were issued, to quarantine and discontinue outside visitors; while this measure seemed drastic at the moment it provided to be lifesaving. To date, there have been no cases of COVID at WH. The WH team was selves in their commitment to keeping residents safe and limited their own contact with the others to ensure they remained healthy and safe to provide care to residents. The WH team was creative and innovative in keeping residents and families engaged and in contact. Daily email and Facebook updates, video calls, well through our car parades, outside visits with detailed stay safe precautions. Visitation precautions have relaced a bit to allow families in-room visits with loved ones however it is clean WG continues to be on alert and ready to be proactive to change the pandemic landscape.. Whitcomb House is truly a five-star community.

I have lived here for only seven months. During that time I have felt cared for and safe. I have made friends and joining in activities, some had done before and learned some new ones. We have extraordinary people here who solve our many-faceted complaints, wants, and desires.

Kudos to the staff at Whitcomb House — they kept the residents safe throughout this pandemic. They provided community, and they made it upbeat for the residents — Job well done!!