Watermark Retirement Communities

I have visited many places in the area to find extended care facility for my 90 year old mom who recently fell. The staff was marvelous, but upon the tour of grand vie we noticed dirty carpets, dreary rooms, and did not find the facility homey.

Blue Bell Place went okay in the beginning. After a while Dad started acting out but nothing bad. It is the dementia unit and people do act out. He thought several of the women that worked there were my mother and he tried to get them to go home with him. The first time they call my brother so that he could be admitted in the behavioral unit. When my brother got there my dad was calm and they ate lunch together. The next time it happened they took him to the ER. Blue bell said the only way they would accept him back is if I paid for a private aid. So I got a private aid and the next morning the same thing happened with the aid there. She told me my dad was uncomfortable with someone shadowing him the whole time. This just increased his anxiety level. He was okay until he went to breakfast and had an incident and they had a police escort him to the ER. I feel like the staff should have been able to handle him better. So we did remove him from this facility. I was just not happy with the way management handled the situation. They could have done better.

The facilities are nice and well-maintained. The key problem seems to be their lack of experience with residents with dementia that are not far enough along the contiuum to be in memory care; however we did put my mother on the waiting list for Memory Care. All staff members seem overwhelmed by the slightest behavior that my mom presents as a result of dementia. I truly mean ALL staff members aides, med. techs., nurses, Director, etc. In fact, instead of working to deescalate concerns they would repeated escalate the problem. We have been made to sign behavior contracts, come to RTP to solve a problem and 1 time asked to take her home. Additionally, repeated mistakes have been made with medication. Some medications she receives are not on their official list, some medications listed on the hospital discharge were neither on their list or on the medication cart to be given to my mother. Worst of all when my father had to get surgery, we independently contracted with a home health aide for 12hrs. daily on top of the high cost of rent. We did this on our own to add a support for mom. Staff from Rose Tree Place knew my mother would be very vulnerable during this time and never once asked how they could help to make it easier, never brainstormed with the family ways to really wrap supports around her during this time. [removed] My family disappointed in their professionalism and profoundly sad at the lack of compassion and kindness shown to the residents who need it most.

First impression was Great , but then when mom moved in there were not many activities and the food was fair. No fresh fruits or salads on a daily basis. Everything looks like from a can or pre packaged. Nursing staff did not seam to have enough experience working with the elderly , and the way some of the aids talked to the other residents with out any respect . Needless to stay it took a fall for me and my family to deceid she will not be returning .

Visited with my mom. The first thing we noticed is the food. It was really terrible. They seem to serve "Millbrook Chicken" every night (chicken with some sort of white gravy on it). I agree with the other reviews about the cottages, they are in need of updating badly. Cracks in the sidewalks, paint chipping and yes, the laundry rooms were freezing cold. The one we saw had a big hole in the roof where a fan or something had fallen out. No remotes for the garages, you have to get out and use a key but doesn't seem like many people have cars here. There were no walking trails on the property, no pool, no gardening, no outside activities. The car that they use to pick up residents to take them to meals is old, rusted, and was missing hubcaps. The Assisted Living is more of a nursing home than Assisted Living. I guess what we noticed most was the residents that are here seem to be in very poor health. Rare to see someone not using a walker. This is better for someone that's looking for a nursing home type environment. They seem to keep the property in good shape but there just wasn't much to do here if you are in "independent" and in decent health and active. I would have grave concerns about the safety here as other reviewers here and on other sites have noted. The desk is not staffed 24/7 and no one seemed to know what happens after 11pm if you need help Security, somewhere, maybe on the property or not. We asked about 30 residents and they had never seen nor heard of a security guard. The hospital is 15 miles away down rural roads and the ambulance is volunteer (5 miles away) so if you needed help, it will be a long time until you get to a hospital. We spent the night on property and walked the grounds looking and found no one. If there's someone staffed at night, he is sleeping someplace well hidden. I wouldn't want mom to fall in the middle of the night here. On the plus side, the staff couldn't have been nicer.

I am considering removing my mother from this facility. A nurse told me their were 3 fractures on just a single shift only a week or so ago. They do not want to pay enough staff to work at Rockland. Many of the nursing staff are not even from the US and I find difficult to communicate with. As for the dining, mediocre at best. I worry for her well being. Look elsewhere.

My parent was in the Grand Vie for a few months, I found the staff to be uncaring, the nursing staff quite condescending and the food terrible. We went with this facility as a quick placement post hospitalization and moved her out as soon as possible. No one seemed to want to help the residents and the weekend and night staff was dreadful

My experience here was not a good one. Staff was not friendly or helpful. Had to ask a few times to first be let into the memory care unit then when I asked the aide to assist in transferring someone she did it with a lot of force and just not the way you are typically taught to handle someone. I would not recommend this place.

Everything from the management to the food... terrible

Things were stolen from my dad while he stayed there. The place seemed pretty clean but I was not impressed with the staff and how they treated the clients. It was one of the staff that stole from my dad.

I did not enjoy or understand what was going on with [name removed]. Nobody told me anything because I was only a friend to him. Overall, I was left with a very bad feeling. Things were taken from his room without anyone's permission. I pray I never end up in an assisted living facility.

If all you need is for someone to cook and do laundry then both places are ok. But if you need personal care they came up D___ short. In home care for the money rates a 5 or higher.

In the last 13 month of my mother being a resident in memory care at the Sonrisa establishment in Roseville has been challenging. The leadership/management team is where the biggest opportunity and changes that need to take place. There is no communication regarding changes, policies and protocol from mgmt. There has been a significant amount of turnover with both staff and resident due to the lack of consistency and accountability. I do not recommend this establishment even though it is a beautiful facility. The soul purpose of this establishment is negated due to profit and numbers niot care.

My mom was in memory care here for 3 years. The first thing I have to say is we didn’t move her because her neurological dr said the change would kill her. They do okay with people that can do everything for themselves. Showers, toothbrushing, medication and food are all bad. My mom went months without medication. We didn’t go through the facility pharmacy so we were able to track her medication. We didn’t catch the fact that her 30 day prescription lasted 6 months and her eye medication lasted a year for the first year. We were there and watched them get ready for the medication audit from the pharmacy. They had a med tech come over and fix the med cards by pushing out all the pills that should have been given but weren’t and sign off on them. Mom had to have surgery on her mouth to remove her dentures because they hadn’t been removed or brushed for many months. Then had to have the flap of skin removed. It looks pretty because that’s where they spend the money, not on staffing.

If your parent isn’t social don’t bother with this place. Honestly they shouldn’t be in the business of elder care. They assigned someone to my mom who is more of an introvert to help her get used to the routine. I learned that older men and women are clicky and gossipy and hurtful to others. I guess if your an asshole in your youth you are as a senior.

Sooo everything is NOT included. They nickel and dime you to death at the signing. Extra services are expensive and most of what they say will happen for your loved one— doesn’t. The nurse lies and covers up for her aides. My father lay on the floor for six hours after falling from bed with 5 broken ribs before he was discovered. Then they said he was checked on throughout the night. Lies! There are lots of other places to choose from. Go find somewhere else!

I caution anyone who is considering Summit to be very careful to keep a careful record of payments and charges. I paid approx $[removed]for my father and his wife to stay at Summit. Ultimately, my father never lived at Summit, and his wife moved 6 wks later to a different facility. I was due for a refund of almost $[removed]as of [date removed]. It's now [date removed], and I 've been trying to a refund for the past 7 weeks. I've called and emailed the Exec Dir and head of billing about this issue numerous times. I've been told that the refund is being processed, but there's always some reason for further delay. Summit never brought up a refund. After I brought up the issue, I was initially told that I was due less than half the actual amount. After I gave Summit a detailed account of my payments and incurred costs, Summit agreed that I was due almost $[removed]. I previously told Summit that I will file a consumer complaint, and it seems I will have to do so. I would not choose this facility ever again

My spouse left the facility after one and a half years, and is now living at home with a home caregiver 5 days/week. She is getting much better care than she ever did at the facility. We thought assisted living would provide better care, and we were wrong, at least as far as The Fountains is concerned. Overall experience: My spouse felt like she was in prison for 18 months. She became very unhappy and depressed. She is now smiling and happy again, now that she is home. Cleanliness: Sometimes there is a very bad smell in the lobby. Friendliness of staff: Some very nice staff; others quite mean and nasty. The RN in charge of the assisted living section is so domineering, unfriendly, and passive-aggressive that there is a huge turnover of staff. All the good ones leave, and the bad ones remain behind. The facility is often understaffed, resulting in inferior care for the residents. Quality of care: Inexperienced and unprofessional nurses who don't understand how to inject insulin properly, and unable to give insulin injections within 15 minutes of my spouse eating, as required by her endocrinologist, resulting often in hypoglycemia. (When we complained, The RN actually said they have no control over the kitchen. It begs the question: Why not? Pain relief was often withheld, even though the Rx said PRN. Patients often sent to ER for no reason (A doctor told me that The Vassar Medical Center in Poughkeepsie has stopped accepting many patients from The Fountains because of this.) Patients are often sent to The ER without their permission, and the facility is NEVER able to transfer the patients back to the facility, even though their brochures say that transportation is provided Every time we asked for help with transportation, we were told that they had no one to spare. Take a taxi (which would have cost over [fee removed]). Meals/Dining: (would give a 0 if I could). The food is inedible. ALWAYS. It is prepared in another location; by the time it reaches the assisted living facility it has degraded immensely. My spouse had groceries delivered every week so she could eat properly. Value for cost: (again zero, if I could). They raised our rent 5 times in the space of 18 months, almost doubling the initial amount we were paying. Totally unsustainable situation for us. Every time they raised the rent, the services decreased. The facility is owned by Watermark Retirement Communities, and their prime goal seems to be to enrich the shareholders at the expense of the residents. I asked the staff every time our rent was raised if they got a pay boost, and was told no by every one of them. I WOULD NOT RECOMMEND THIS FACILITY TO ANYONE.

I was very disappointed with the care that was provided from such a highly rated facility network. The money you pay to provide the best care for your loved one. No one took the time to comb their hair or make sure that they had their shoes on the right feet. I still cleaned his room and did his laundry. I offered help day or night If had any issues. As for activities coloring book crayons in front of the TV and staff on their phones in the corner. We had things come up missing an stuff was ruined from the carelessness. He had an episode an they wanted to kick him out. The facility is responsible for their safety. Don't let them fool you. When talking to them about the concerns an losing my dad. Was told we are not perfect. When cleaning out his room we even wanted to donate his clothes..an hour later went back his clothing was already gone. They told us that the clothes had already been donated. When all said nd done 1 person gave their condolences. My father deserved better.

They did not clean my loved ones room, laundry was just sitting for days, and they did not take the trash out. It was a very terrible experience. I paid a lot of money, and things were not getting done.