Valley Care Management

-Very clean facility. The staff very knowledgeable, kind, and attentive. I would recommend.

The staff is very caring and there are lots of activities. Very clean, rooms are not big but with all the activities and common areas residents don't seem to stay in the rooms much. I would and already have recommended them to others who are searching for a place for their loved one.

The staff were very nice. Whispering Pines is a caring, clean , and my Mom is very happy there. I would recommend Whispering Pines to others

The staff has been wonderful in helping my mom answer the phone for video calls and keeping us informed about recent falls and any concerns regarding her care. They were also very helpful in working through adjustments after my dad moved in. We especially appreciate the attention they give to her incontinence care. She is always clean, never has soiled clothing, and there are no unpleasant odors. The overall care and communication have been excellent, giving our family great peace of mind.

The staff is very nice and helpful. Mom just couldn't adapt to it which was really sad. They bent over backwards to help with her and also gave me a lot of support. If they had more than 1 nurse at the facility I believe would be a huge benefit. The administrator at Timberview really does love all of the residents there. She takes a lot of time to talk with them and their family and gets to know each of them. She always had time to talk with me and always spoke with mom in her office every day she was there

The caregivers at Whispering Pines are very nice. We have had and are having a wonderful experience at Whispering Pines. We were apprehensive of course, The director and care giver have all been wonderful to work with. My brother is very happy and content!

The location of Whispering Pines was the main deciding factor. The care for my loved one has been top notch.

The facility is wonderful. A blessing for our family member. The staff is always friendly and professional. My mother can be very disagreeable and rude. They deal with it without getting upset or taking it personal. I would highly recommend this facility.

Caring staff, adequate staffing levels most times. Mixed elder population, no strict division between regular care and memory care. In my mom's experience, that meant more interaction between populations.

Timberview was great. I really liked the facility. Small, quaint, and care providers generally helpful. The only thing that bothered me was mom was the youngest there, but that's truly not the facility's fault. The parking lot could be slightly bigger but that is truly just splitting hairs because it's such a small problem that only is a deal during holidays

My mother spent only 2 1/2 months there. Sadly she passed away several weeks ago. She had a stroke and was able to also receive hospice there. The staff was exceptional and helped me through a very tough time. The time she had spent prior was filled with activities, making new friends and adoring the staff. She was very happy with her care as was I.

They were so kind and helpful at all times. My mother was only there for 2 weeks (she was in hospice). She passed while there and we were all treated with such kindness and dignity.

Mom was not satisfied, but Dogwood and the family did all they could to try to help her. She is with me and my husband now in Carthage, NC and still dissatisfied. She can't get past having the need for assistance in her daily living. She has recently talked about going to assisted living here. I thought about it. We would want something close by. She would need a private room. Her income is [fee removed].

I have both parents there now together. The staff had been wonderful working with their progressive dementia. They inform me of any concerns or needs immediately. I've really appreciated all of the care and concern they have for both of my parents. They both seem content and well cared for when I visit. I live out of town but I have a family member who visits several times a week and has always reported back excellent care.

On a scale of 1-5, I'd give them a 10 on everything!!! I would definitely recommend them. I would like to be placed there (when necessary), if it wasn't so far from me. In March of last year, we were about to place Mom in another facility. A niece stopped us and we are so glad she did. We already had Mom's stuff at the facility. Canceled her room there, called Timberview that morning at 8 am and visited at 10 a.m. Asked if we should bring Mom and they said "Of course, this is going to be her home, she needs to be comfortable with it. Visited the facility, saw her room, asked if we could get a door stop for her door - we had one before we left. Also, my Mother's best friend of 50 years was at Timberview (TVC) and they requested to be roommates. It was also approved before we left on the initial visit. TVC was very accommodating on any request we had during and after our Mother's stay. They contacted us if they didn't feel something was right with Mom. They had many activities that Mom participated in. Our Mother blossomed during her time there, (date removed to date removed, day of her passing). During the last couple days of her life, TVC had kept us posted on her status and advised us when the time was near. My three sisters and I went there, took shifts staying with her. In the early morning, the head of the kitchen area made sure we were fed during our time there (no additional charge to us). TVC worked very close with us and they are private pay, but very reasonable in their rates. TVC was always spotless and never had that 'urine/bleach smell. All of the staff were so friendly. A year later and we are still in touch with some of the staff. Overall, they were FANTASTIC!

The staff were great. The meals were very good. Would recommend them.

Dogwood Crossing was great, but my mom couldn't adjust. I am bringing her home with me today. Dogwood was a good choice. My brother and I were proud to be able to find such a nice place for mom. I would recommend this facility to others.

We really liked the place. The staff was wonderful! I would highly recommend them to others.

TVC (Timberview) was fantastic. The people there are so caring. We got to know them well (we were only there 90 days). They were very accommodating - Small example: we were there sitting and talking in the room that my mother was to move into. The door wouldn't stay open (needed a doorstop). Before we left, a doorstop was already in place. Another example: one of my mother's best friends had moved into TVC a month before. They wanted to be roommates and before we left on our initial visit, they were ready to move my mother's friend into the the room that they would be sharing! Those are just two examples. There are many more which I am glad to share. I cannot give enough high praises for TVC. If anything ever happens to me, TVC is where I want to be placed!!! High 5s on every category (never had an offensive (urine) odor. Oh and the night that my mother was passing, the food manager made us fried egg sandwiches for breakfast to keep us going. Such a wonderful facility and people!

The treatment from the beginning for my Mom was excellent. The administrator was excellent to making the admission easy for the transfer from the rehab center to Whispering Pines. This facility is very clean and they take pride in keeping it that way . Our family would always be thankful for the wonderful care my mother had until who departure to her heavenly home. The Family of [name removed]