SRI Management, LLC

Facility smells like pee every where because they don’t care about their patients for example [name removed] who was laying down on his own pee for god knows how long poop stains on the ground. The staff doesn’t care about their patients, they come in and take blood pressure and deliver food but can’t clean up the place or get a cleaning lady??. You guys are heartless I will be taking this to court.

I would tell others looking into Heron House to be aware of the level of care that is necessary for your loved one. Also - make more than one evaluation. Based off of our experience with this facility, I would not recommend them to others.

my mother was there (new facility) for a year in the memory care unit. Started off good but ended up in hospital 6 times for UTI 2 of which hospital kept her a week which ended up in rehab facility (all of them are terrible) for over a month. The staff turnover rate was very high. Corp. should of been there to help. Personal items always came up missing & clothing was washed improperly. No one ever answered the phone not even hospitals could get thru. As of [date removed]we took her out even tho they had hired a good mgt person that tried to make things better the nursing staff did what they wanted because they knew they couldn't be fired. Fact. My mother is so much better where she is at & back to herself

The caregivers are not trained. They don't know how to assist my loved one in showering. The private Occupational Therapists we've brought in are having to train Indigo's care staff. Instead of showering my loved one twice a week like they're supposed to, they're only doing so once every two weeks, yet they're charging us for extra services. He needs assistance getting dressed, and sometimes they wait so late to help him that he misses breakfast. He's a diabetic, so that is not okay and shows a lack of organization and planning. They said they hired a new activities director, but their idea of an activity is getting everybody together to watch Jeopardy. Initially they promised off-site activities, and there have only been two since the beginning of October. There are minimal activities during the week, and no activities and low staff coverage on the weekends. I wouldn't recommend anyone go to Indigo. We are just not seeing results after bringing our concerns to them. The only good thing I can say about the place is the food service is good, and the rooms are nice.

My mom had a horrible experience at Village Veranda. I would not recommend it to anyone. It's a beautiful facility, but management is smoke and screens. All the promises that were sold were a complete lie. Very very disappointed.

We had a horrible experience. Stay away - they do nothing. It's a low functioning group All they do is sit and sleep in front of a TV set.

I found them to be unprofessional. When I came in to visit, the staff would be doing personal things at the counter - doing their hair, eating, etc. - and when I would ask for help, they would tell me they were unavailable. I was not pleased with the care. They weren't washing my loved one as promised, so I had to do it myself. I would come in and find the staff in his room when we was not there, which they should not have been. We had a very poor experience.

1) poor management, Director is useless. High employee turnover. 2) lack of quality care. Issues ignored when brought to staff or Director. Mom ended up hospitalized due to lack of care. 3) Food is atrocious. Elderly with dentures or no teeth being served large, hard Al dente cooked vegetables, unmarinated meats, etc. New place buffet breakfast, choice of eggs by Chef, restaurant menu lunch/dinner, all day menu if miss mealtime. Diced, minced or pureed if needed. At The Canopy, Director [name removed] said, “we cannot cater to everyone and nobody else complains.” Well STOP saying you are a luxury place. There are places that cater in similar price range. 4) Poor cleaning. 5) VERY limited outings as new Activities Director said could not drive the bus. New place goes to zoo, aquarium, theatre, art shows, etc. New place has clubs for varying interests. 6) No safe place to walk for exercise. New place has trails with benches to sit along the way and full gym. New place better care!

Our family had an in person tour and we were just disappointed in the overall quality, and the experience was total chaos. The residents did not seem very well kept, and the location is just not in the best area.

They treated my grandmother horrible. They did not believe her ever. She was in severe pain all the time. I don’t recommend them. My mamaw died after 10 months of being there and I reached out many times to try and get her better care.

The staff tires to interact with the family but often the voicemail box is always full, and it is diificult try to get someome to return your call. The food is not bad, it seems to be okay. They offer a lot of activities. The price of care services increases for evey little thing, that your loved one needs. Look into other places for your loved one, prior to choosing this community. In addition, they have a huge turnover in upper management.

HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

rudest people i met in my life. [name removed] in HR should learn how to talk to people or just go talk to his mommy like that. it’s unacceptable for a work environment. wake up and smell the flowers sis we’re not living in your world!!

Nice and Caring Staff for the most part. Resident Care could be better if there were people there with real senior care giving training. Staff needs more training and education to better assist residents. Care Staff seems inexperienced, careless, overworked, extremely understaffed and in dyer need of training and support. One staff member was so careless with their own appearance, they even smelled funny. I hope they drug test all of their employees. Doesn't seem like it. Residents seem like they are occasionally stressed while there. Though they have affordable pricing, very clean and beautiful building, they need some real healthcare professionals that know how to care for seniors and seniors in memory care units. Safety is so import for the vulnerable senior population. Please hire better staff or better train the ones you have Creekside at Whippsmill.

My family member is in the memory care unit and a Receiver has taken over the building for non-payment of mortgage payments. He has cut staffing and supplies and has no idea what he is doing. The memory care looks like a min-nursing home unit. Several families have already moved out and we are next. Do not place your loved one in this over rated building.

Be Careful! Do Your Homework! Check it Out Thoroughly! The community wasn't able to provide the care that my loved one needed. The staff didn't inform me of my loved one not eating or them falling. We weren't able to get my loved one back to eating after my loved one stopped eating. Hospice was the only one that informed me of this. The community was beautiful. The sales person was wonderful. The activities director seemed to be more than willing to be part of the connection between the family and our family member. She didn't know about the care of my loved one. I was initially told that the nurse would be calling and they never did.

We visited this community and were not able to tour due to covid. We were able to look into the building but the atmosphere was not what we wanted for our loved one

The activities were very limited and we felt that they had lied to us about certain things. Overall our family just had a bad experience.

For the amount of money that family members pay for their loved ones to be taken care of, the attention is lacking. Our family members are bathed maybe twice a week, their teeth are brushed hardly ever. When complaints are thrown at the level staff members, they throw blame onto the family members. There is no communication between staff and family members. Our loved one has fallen several times and yet we call them to check-in. Our family member is also seen wearing clothes that do not only not belong to him, but are 2 sizes too big. The senior staff members solution to our loved one being taken care of is for us to pay extra money for outside sources to come in. They have a complete disregard for our loved one and it's completely unacceptable and unprofessional. We will not recommend this facility nor any facility that Solera represents.

They say they are equipped for memory care but they are not. I would not recommend this community and we had to move our loved one to a different community. We were very disappointed in the creekside.