Koelsch Senior Communities

They are not capable of caring for patients with dementia that are Not Catatonic.

Worst experience ever my grandma is a resident here. The management that came in from Washington is so unprofessional. My grandma said since this new management came in everyone is being harassed. Treating people like they are nothing. They try to one up everyone. They kept the Christmas donation that the residents left for the workers and didn’t even throw a Christmas party for their workers like other years. [name removed] was amazing I don’t know what they think they could come in and fire everyone. WORST place do not recommend.

It was not a satisfactory experience for me. They lost his hearing aids and he was basically deaf and his glasses. My husband's dementia was not well suited for that environment. The pandemic did not help. I was in the process of moving him when I had to move him to a behavioral/ psychiatric hospital to get him calmed down. He got Covid again and he died [date removed]. Not really able to hear me or his son and say our goodbyes. Such a sad time for me and his son. I am hoping it has improved. It was a fairly new and quite a few residents. I felt good that it was so clean and a beautiful facility. 75 residents with not enough staff. Especially with the pandemic. Recipe for disaster, especially for my husband.

Initial interface with Staff during pre-move in was good. Everyone put their best face on the facility and personnel. Once move-in occurred the initial personnel disappeared and no one cared to help get the resident settled and cared for properly. Worse, there was not enough staff to help care for all the residents at the facility. What was promised at the beginning never materialized. In fact, our family member did not receive ONE bath in 3 weeks despite repeated requests. It took a hospice request to get our family member showered and cared for. Another example was that our family member fainted in the dining room one morning and all the staff did was lay him in a chair in an adjoining room. Contact of incidences and medicines given were not provided to the family member overseeing care. The facility is unclean with heavy urine smell and no activities (despite what was promised at the beginning) were provided...other than television. The staff is over worked and the food is sub-par.

Good management start with good staffing. Always overworked overwhelmed. Sometimes you feel like you cannot meet the residence need because you are overworked. They don’t care about anything else, except accumulating their money. The place is beautiful but if you decided to leave your loved one, I would suggest you come take a look and check up on them quite often. We have a high rate of turnover for caregivers and management. It’s like a zoo beautiful place but on organized and unprofessional. In the end, the residence and the staff suffer due to unprofessionalism of leaders.

It is not a place for someone with Alzheimer's. My husband needed help with everything. We were told not to worry, he would be well cared for. He went to Deer Ridge on [dates removed]. He was hospitalized in May for ten days with an urinary tract infection, sepsis, pneumonia, oxygen in the 80's, high fever, etc. After ten days, he went back to Deer Ridge on hospice. He then went to the ER with an inflamed bladder the end of June. He had three urinary tract infections while there. We we were told they knew how to care for Alzheimer's patients. We found that is not true. There were times he was left wet for hours. Missed meals. Didn't always get his medicines or antibiotics. If you refuse medicines three times, you don't get them. Someone from family was there everyday. We were his advocates, but with all the sickness, his body could not take it any longer. This month would have been our 65 wedding anniversary.

We were horrified over the disrespect and animosity that were displayed from the management towards the employees. We saw the turnover rate was high due to the abuse from the general manger. We thought this style was uncomfortable for our loved ones to be around so we chose to move out. Feel your way through the environment before you do anything,

I have relatives who live here. Many of the residents have gotten food poisoning in the last few weeks. This is the only place most of the residents eat. It’s concerning. There is a lack of help for some of these people

They still owe me a $5,000 refund for community fee. It's been several months. We moved my mother out less than 24 hours after moving in!

Our experience with our loved one here was absolutely terrible. I'm sharing because if it's happened to us, it's probably happened to others. And I'd hate to see someone else go through what we did. My loved one was here for 3 weeks for respite care. My husband and I just needed a break, but I regret EVER taking our loved one here. I'm just so mad and the whole experience was shameful. He came out in much worse shape than when he went in. He was mobile when we took him in, when we picked him up it took 4 people to get him out of the facility and into our car.....he couldn't walk at all, not even with his walker. He's on medication for fluid retention and wears compression socks. He had a pair on when he went in and they were aware of this. We picked him up on a Saturday. Three days before that, on Wednesday, a nurse from the facility called us. She said our loved one was complaining of some leg pain. She said it wasn't an emergency or anything, but they wanted to let us know so that we could maybe schedule a Dr appointment for him incase it got worse, since he was coming home in 3 days. Come to find out, they didn't put the compression socks on him! Someone sure took them off, but never put any back on him. Any medical professional should know that based on his medications, he was wearing compression socks and had extras packed for a reason. When we picked him up, his ankles/calves were the same size as his upper thighs. No wonder he was in pain and couldn't walk! He's still trying to recover from it to this day. It's just unacceptable. We had a couple of minor issues also (in comparison). We'd packed him 6 shirts, he came home with 4 shirts, and only one of them was his. Also, they quoted us a daily price, but when we went to sign the papers, the price was increased significantly. We called them out on it and they eventually agreed to adjust it back. They also sent him home with the wrong walker, the one they brought out and put into the car wasn't his. I was so upset and concerned about his condition, I didn't notice it at the time. I would never recommend this facility to anyone.

The high turnover can only mean one thing. Poor upper management. Staff seems to fake niceness and caring attitude. Don't be fooled by fake caring staff. The staff isn't very concerned about all patients.

This place for mom was really bad. She was laying on a soiled mattress, room was turned upside down. I have so many photos I wish I could share. I can’t due to the laws of the reviewer’s. It’s not a place for mom We took her out on day 3 and took her home

My loved one, was there a short period of time. It was a horrible experience, and we did not have a good experience with the head nurse. My loved one was not well groomed or clean. They gave loved one more medication, than what was required. I would not recommend this place.

Gorgeous facility driving by and first appearance. Had my loved one here when it first opened. Awful experience! They are on 3rd or 4th Executive Director staff turnover for a reason. Untrained staff. The food is beyond awful was promised chef inspired meals, was told alternate menus avail untrue. Several families brought serious concerns to the Corporate Office and they came to listen but nothing changed. Families who cared witnessed unsafe conditions, neglect, more then you would know. When it was brought to Management it was ignored, false accusations against families and residents happen all the time. Ask around community and visit state licensing talk to Ombudsman to get facts. Please do not put loved ones here please do research.

My mom was at this facility at the recommendation of her Dr who coincidently also has a vested interest as the Dr for the facility. My mom developed a urinary infection that was not treated and ended up in the hospital, and we then transferred her to a different place.. They do not answer call buttons in a timely manner. People are crying in hallways, multiple times they forgot to bring her food to her as she couldn't go to dining area. The rooms are bare with no stimulation, no TV, very basic and the cost for what is provided is horrific. Her clothing abs personal items were stolen. Random residents could just walk in other peoples rooms, no real supervision. Under staffed. What is marketed at intake is a money grab. I would never recommend.

This community was overpriced and it was depressing and dark to us. It was an old facility. My loved one was actually here for some time. Staff were not friendly either.

WE moved my Aunt into here in 2017. Though not perfect, I would have rated it a 4+. For some reason the then director, [name removed], was removed later in 2018. What a shame. The place went down hill. The new director, [name removed] (who never seemed to be there or available unless they wanted more money), and the new head nurse [name removed] were not interested in patients. They couldn't even manage my Aunts medications correctly. With my Mom's caregivers that is grounds for firing. On one occasion they didn't get my Aunt out of bed so she could eat and then lied about it. My Aunt had been on hospice previously for weight loss.[names removed] just didn't care. [name removed] was more interested in protecting the nurse, Carmon, that was the root of the problem with medications. They even put out the word to the staff that anyone talking to my aunts visiting care staff would be fired. Amber Creek is owned by Koelsch. I tired calling them. Guess what? One can only talk with a receptionist who will take your problem and someone will decide if you will get a call back or not. Now there is a way to run a business! On the day we checked my Aunt out of there they refused to give us my Aunts DNR! When they handed over my Aunts medications we didn't get them all and we discovered other medications that had been missed. Please don't consider Amber Creek or any Koelsch nursing home.

This company just caters to its picket bpoker very poor staffing conditions not enough staff to meet the demands of the residents the kitchen manager has a hygiene problem very poor menu items also

Our experience was shocking and sad. In late November 2018, our 96 year-old aunt was moved into Maple Glen Memory Care in Glen Ellyn, Il. She was in very good health, vigorous, but had advanced dementia, impaired eyesight and i hearing. She was friendly and relatively happy. She was evaluated to only require level 1 care. She had been living in an independent living community with the assistance of private caregivers. She was no longer able to join in the activities offered by her independent living community. We hoped that the special expertise we would find at the memory care facility would help us through the years ahead. The facility looked beautiful, well appointed, and new. The staff were friendly. We were assured that staff would provide my aunt with attention during the “transition phase.” We were assured that if her needs increased, the facility would increase her level of care at additional cost. We were assured that they discuss issues that arose. Our experience was a wake up call about this place, but perhaps the memory care industry in general. Buyer beware. Very little real caring is offered here. Our aunt fell 7 times in the 6 weeks she was there. Her hearing aids, her glasses and her wheelchair were all lost within the first days. She had a UTI, followed by pneumonia, and then followed by C-Diff. She was kept in a room with a roommate suspected of and later diagnosed with C-diff. She was placed in that roommate’s wheelchair and exposed to the roommate’s bedspread which was tossed on her bed. In six weeks, she lost 25lbs of her 135 lbs. Her mental status declined precipitously. After a month at Maple Glen, my aunt qualified for hospice. By then we had found a different place that could give the level of care she needed. One week after moving her out of Maple Glen, my aunt died. Throughout this horrendous experience, we were offered one alternative -- that we hire full-time round-the-clock, private caregiver to tend to our aunt day and night. Maple Glen staff said that they were doing all they were expected to do. In addition, our experience with Maple Glen’s administration is that they are incredibly disorganized. We had to ask multiple times for the invoices to submit to the insurance company. We had to ask numerous times for them to look for the missing items and each time they acted as if it was the first time we mentioned the missing items. There was no care plan developed until the 5 weeks into our aunt’s stay although the law requires such a plan. The plan that was finally provided offered no real insights into what was needed in our aunt’s special needs and circumstances. It is our view that they should have admitted that they could not care for her and told us to find somewhere else for her. To sum up, it looks nice, but the care is no more than bare minimum. That might work if your loved one is relatively self sufficient. Our aunt was very mobile, in late stage dementia and blind. This was a very problematic combination. It was gut wrenching that although people seemed nice, no one at Maple Glen appeared worried about all the bad things that happened in just six weeks. No effort was made to help guide us towards a more satisfactory situation.

Very nice place but to advanced for my Dad.