Five Star Senior Living

This is another community that I liked but the memory care was on the second floor. They did have a beautiful garden/courtyard but my mom would not be able to use it. This is not an enclosed yard. They had a deck off the kitchen area with bars to enclose the back, I did not like that. They did not have any availability here and it seemed as if the tour guide went through the motion of the tour, not engaged with me.

The outside of the community was kept very clean. The food was enjoyable. My mother's room was not kept clean and it was a common complaint among residents. The staff did not communicate well and were very difficult to work with.

Enjoy touring with Tyler. Building is older than I would like. Location is not the best for me. Have not ruled out.

I toured this community. The person who took us on the tour was very friendly and knowledgeable. This seemed like a clean community. It had some nice amenities to offer. I was not able to try the food at this community.

So far, so good. My parent is a new resident in the assisted living area. Some caregivers are friendlier than others. One person left him on the floor to get another assistant and did not explain to my father why he had to leave him on the floor. Adequate service. Lobby and main dining room is nice to visit and to look at. The rooms have a very good layout to them. The assisted living dining room does not have as much natural light as the regular dining Room., so if it is a little more depressing. Very clean. There are usually two choices for each meal. The menus are better than average. Lovely grounds. I like the fact that they have one wing for Independent living and one wing for assisted living. Waiting to see how well their staff works with the hospice personnel at this time.

I love my apartment and the service staff. I am not happy with management's lack of responsiveness to my repeated requests for improvements to the food. Specifically I and many of the residents need to limit salt and sugar and avoid red meat. Our non- red meat choices are extremely limited and repititious. Sometimes they trigger other dietary issues. For example I don't eat red meat tin pet because I have high cholesterol; options like cheese lasagna are not good options. Moreover food is very salty and often poor quality fatty protein. Management insists salt isn't used but I have had 2 recent bouts of congestive heart failure even though I take a diuretic and several of us notice that when we are at 5 star our ankles blow up, yet when we visit family or go away the problem stops. Visitors to 5 star considering a move should know that the lunches provided on those visits are a far cry from the food served at dinner and would be well advised to pay a surprise dinner time visit to make sure the real food works for them. In addition there have been a lot of cutbacks in the food since I arrived that seem financially driven. Choices are fewer, repetition is greater and portions are smaller. They run out of specialty entrees and popular desserts early often leaving later diners with cheap substitutes and frozen store bought pound cake. Fresh berries are no longer a regular option, other fruit underripe and inedible. Even when fresh fruit is abundant and in season it rarely makes its way to our table. For example Watermelon was served once or twice the entire summer. I understand they are cooking for a large group and do not expect high end restaurant quality food but tasty healthy eating consistent with doctors' orders seems to me a fundamental right if your population is elderly. In addition fresh eggs are served twice a month. Th rest of the time breakfast is precooked on mass and cold and while I don't eat eggs my visiting grandchildren and children deemed them inedible and speculated that they are powdered. For what we pay that's pretty unacceptable. Finally there is no respect for resident's dietary requirements. I've been here several years and have lost 15 pounds I didn't need to lose because I won't eat food that isn't prepared well or compliant with my doctor's guidelines. Others who are supposed to eat lean meals with lots of fresh vegetables have gained dangerous amounts of weight.

I have mixed feelings so far. The transition hasn't been very smooth. I haven't seen them really make the effort they said they were going to, to get her integrated and involved with the community. There have also been some billing issues and confusion. It's clean, and well maintained, the staff is friendly, and all of that is good, it's just been a rough transition.

Overall I think Fieldstone Place is a nice community. The facility is clean and well kept, and the people seem friendly. My only complaint is that the communication and follow-up really drops off after you sign the paperwork. I'd appreciate the same level of service and communication after the sales process is over.

My father stayed here for about 2 years and has since moved out because they are unable to accommodate his current needs. I believe I was told they just do not have the staff for it. I believe this to be true from a past experience specifically. His pendent rang to me, it was unable to communicate to me which this pendent came from the VA and apparently was not working for him to hear me on the other end. I called the receptionist and asked if they could send someone up to let him know that help was on its way. While at the time he was an independent resident and staff was not able to assist, besides checking on him. Well I was told to call back in 20 minutes. Yes this is in fact true, she said there wasn't anyone available to do that. When the police arrived and they helped my Dad up from his fall, we talked a bit and he tried to locate a nurse and there was no one available after waiting at the nurses station for about 10 minutes. He called the receptionist and told them who he was and asked for assistance, they actually told him the same thing. Please call back in 20 minutes. This did not go over to well with the police officer. Leaving a message for them to call him, they never did. I spoke to the officer and he was extremely upset that they never called him back. They told me that they would check into it and get back to me. Never happened, and currently leaving messages with the Executive Director more then once to call me, that hasn't happened either. If I were to rate this I would not call it a five star except that the building is beautiful. Staff have always been very kind, but not enough employed to accommodate the needs of all the residents. Glad to say my father has moved out. The amount below for rent was without any services, add any and you can expect to pay at least $4,000 per month at the least.

I really like the staff. We are very pleased with the staff. As far as management goes, they are not great. We have had billing issues for quite awhile now and it has not been resolved. They do not communicate with us about anything.

I dont have anything to compare Morningside at Bellgrade with. It is my sister-in-law that is up there. She was in a skilled nursing facility previously and I didn't think much of it. I do have some concerns as far as the level of care she is getting. They have 1-6 levels and she was assessed as a level 6. I personally don't think she think she is getting the level of care that she is supposed to get. She is paying a lot extra for toiletries and it looks like they rationing them out. She has to be assisted with just about everything. The cleanliness needs improving also. She seems okay overall here.

We toured this community while looking into care options for a loved one. Morningside of Gastonia seemed like a nice enough place, the staff was friendly and professional, but I noticed a few cleanliness issues. I could see a lot of spots on the carpets, it seemed like they had not been cleaned in quite a while.

So far the place is okay. It is kind of too early to tell, but the staff is nice and the building is clean. There were a few problems in the beginning, but those have been resolved.

I am worried all the time. She is having problems adjusting. Some of the people are very nice there, which is good, but the accounting department has not been good, like billing and all that sort of the thing. I feel like she is being taken care of, but I don't feel like they are that accommodating to the family. I just feel like i'm in the dark about somethings. It's a nice place, but it hasn't been the best. There just isn't enough feedback.

Short visit , less than 10 minutes. When I arrived, even thought I was scheduled, it appeared as though I was not expected. In that it is primarily an assisted living, it was not the fit I was looking for my dad.

I moved my brother there after he spent a couple of weeks at another nursing facility that was truly awful. Gardens of Bellaire looks really nice, but after a number of weeks there I'm really disappointed. There is no communication. I live out of state so I hoped to be able to depend on someone at Gardens who cared and would keep me in the loop. I've called a number of times to address issues that arose; the social worker Rachel, was so busy with whatever it is she does, that she never found time to visit my brother and address his concerns. Then she went on maternity leave. Have no idea if anyone was covering for her; I would get connected to the nurse's station; they could never give me any definitive answers. I called this morning and spoke to Stephanie who said she would follow up on my brother's sore throat and bleeding penis and call me back. Well the day is now over and I received no call. My brother desperately wants me to move him. The recorded messages one gets while on hold promises all this care and concern for their patients. Hah! I know it's not easy to find the perfect place, but I'd urge those looking to evaluate other facilities

They seem to be good. The regular assisted living is good, and very nice. They have moved her to the bridge to rediscovery area. The food is good here, but I am afraid the care is less than what we need. I have seen it take over an hour for a response to assistance. I think treatments have been missed and caused medical incidents. I am also concerned about over medication. It may be that we need more care than they can provide here. They do okay, but I think there is room for improvement and more training.

Very nice and like home. Residents very friendly. Made me feel very welcome. Small facility. Only monthly grocery trips. Many in house activities. $.Very nice price. Drive is 25 min for me. Limited daily menu, but will work with us for dietary needs. Beautiful location. On hilltop. Views are mostly building tho, but can put bird feeder, etc, outside.

Overall good. Seems understaffed on weekends and evenings. Also maintenance takes weeks, like burnt out lights or bathroom maintenance.

We visited this community while looking into care options for our loved one. The price here was just too high, and it isn't based on providing a higher level of service. They are just charging for the premium location, not the services they offer. The 400 square ft. rooms were just too small for two people, especially at the price they charge.