Five Star Senior Living

Things are not going as well as we had hoped at Morningside of Charlottesville. The main reason we had moved into this community was for the rehabilitation exercise programs. As of now we still have not been able to partake in the program. The issue seems to be due to new management and changes in the personnel and staff turnover. Management stated that internet was to be included in the price but we have to pay for it then they will reimburse us for our monthly payment. As of now, we have not seen the actual bill that was to be emailed to us. Some of the staff members are not treating the residents with care and gentleness, some seem rather brusque. There was an issue with the call buttons not working which was very upsetting for the residents needing assistance to the restrooms. One positive note is the food seems to be improving from when we first arrived at this community. At this point, we are unsure of what the next step should be.

I had a nice tour of this facility. It is a nice community with kind people. Everyone was very kind to my family, and I. The community was nice, and everything looked well-kept. The staff I met was friendly, and answered my questions. The experience was a nice one, but not the right fit for my mother.

My loved had did a short respite stay at this community and have to say everything was no great but it was okay. I was very pleased with the dinning room staff and the amazing service they provided my husband while he was there. The only thing I could say could use some improvement is the over all staff. They where not very attentive to his needs and I ended up having to be there almost day with him.

I saw a nice community when I had stopped by for a visit. They were doing a major renovation and it was looking very nice. It was not going to be a fit for our needs so we passed on moving in.

Friendly, helpful staff in a nice facility. Overall a nice place to live. The dining room provides good food and adequate service. Theft of valuables and personal items very common.

My father has recently moved into this community and so far everything has been going okay for him. The staff are very kind and professional in there work. He also has had no complaints about the meals and enjoys his dinning experience. The only thing I wish they could do better in is have more staff available to help. They seem to be short handed for the ratio of residents they have.

When my family members went to look at this community they were handed a form to fill out. When they sat down at a table to fill it out the table was dirty. They switched tables and the second one was wobbly. They threw the paper away and did not look at the community. There was no one there to assist them.

I toured this community for the care of my father. They did not have the type of care that I wanted. The equipment was old and not updated. The tour did not show us a lot of what we were looking for.We did like the staff who did answer our questions. We suggest that families tour the community for the care of a loved one.

Facility felt too much like a hotel.

This place was a really nice facility and had a lot of great features throughout the building, it just felt more of a nursing home in my opinion. They level of care they provided and limitations they had on there residents was way more than my father had needed.

I would say my tour of this community was okay. The community appeared to be much older compared to the other community I toured. There is some updating they need to make around the facility. I felt like this community is over priced, considering the appearance of the community.

We toured this community for my in laws in their needs. Our tour went well, this is a pretty nice community. Everything appeared to well-kept, and maintained. The staff we met was friendly. It was a good experience, everyone was very kind to us.

I thought that the staff at this location was lovely and had great interaction with all of the residents. The community was very clean and had a lot of great amenities available to everyone. This was my first choice for a place for mother too move in but it was just too far for my family and I too get to her everyday.

We narrowed it down to this community, and two other ones. Our tour of this community went well, and everyone was very kind. The community looked well-kept. Everything was nice, and clean. It was a good experience, but my mother decided to go with other community.

I had a a good tour of this community. Everyone was very kind, and courteous. The community looked good, they do a good job with the cleanliness. It was a pretty nice experience, but I didn't feel that this was the community for me.

My tour of this community. The community looked nice, and well maintained. Everything I saw looked great. The staff was informative, and answered my questions. It was a very nice experience. Unfortunately this community didn't have everything I wanted, but it pretty nice community.

I toured this community for my mother and her needs. It was a nice tour, this is a pleasant community. Everything looked great, and well maintained. The staff I met was friendly. It was a nice experience, and they were very nice to my family and I.

Dad did not like this community when we visited. While we were there it did not seem very active. The community was dated. The people we met were nice and the community seemed clean.

I wanted to take a tour of this property, but the staff would not show me. It was because they said that my loved one was to young to go to there community. That really upset me because someone could have called me and told me this before I made it all the way there. I would not recommend this place to others.

No one was prepared for our visit. The young lady who provided the tour was very helpful and attentive to all our questions even though it was not her responsibility to help us. Nice community. Small, which can be good. Very friendly. Many amenities. Behind in technology. In this day and age technology is important, but expensive. I was impressed that there were activity calendars every, no reason not to know what is going on. When we arrived the residents were waiting for several activities that were scheduled for 10:30. Anxious to get at it. Very pleasant atmosphere.