Community First Solutions

I would rate them a 5 on all. We had a good experience. We also were highly engaged and involved. Yes, we would recommend the community to other families based on the experience so far.

We are extremely pleased with the Patterson for our parents. Clinical staff and aides are attentive to their needs and the facility offers a wide array of services. The Director and Management Team are always working to make improvements, and routinely collaborate with us on our parents needs as they change. Food is great and the culinary team is friendly to residents and family.

Staff was friendly and anxious to include the residents in activities. The rooms are small but had nice spacious bathrooms, a small kitchenette and ample storage space.

The management team were exceptional. They truly cared about my dad and his well being. We had unusual circumstances and they went out of their way to accommodate our needs. The staff were just as great. Very patient and understanding. The facility was clean and well kept.

Very happy with BrightStar of Mason. Staff and Nurses treat my husband like family. You can tell they genuinely care. Very clean. Excellent food. No question, 5 star facility. Very thankful for the recommendation from “A Place for Mom”.

My mother in law has been at Montage for 2 months, after a fall and a short rehab. So far, we are very pleased. She has settled in and is receiving good care. She has progressed in physical and occupational therapy. She is happy with meals and the variety of activities offered. Communication with staff has been good, for the most part with only one instance of difficulty getting tested for a UTI. Nurses and aides are all very caring. Facility is very clean, but her room is inconsistent with cleaning. Our mother is homesick but we are happy to have her at Montage, safe and taken care of.

We love The Patterson! The facility is beautiful and clean with lots of comfy books for puzzles, reading, watching programs, it just visiting. The food is delicious. The staff is friendly. They always update us when we visit about how's she's been doing...getting out to socialize, eating, sleeping.

I have a two bedroom and did not get an increase this year. My housekeeper does a good jobevery week, even changing my bed and washing my sheets every week. The meals are good, if you are not interested in the special, you can order a la cart with a lot of choices including breakfast all day. I am independent but if I need help it is available. I have needed help in the past and it was prompt and helpful. The activities director is wonderful. The choices are very good and for a wide range. I am interested in the book club and the garden club. Also I do a lot of puzzles. All denominations have services at different times Everyone is friendly, staff and residents. I am happy here.

Staff know the residents and are receptive to questions and feedback. Acitivity director is great with the residents as well. Staff are caring. Responsive and helpful. Has been a positive experience

The staff was really nice, but the Memory care was VERY understaffed. The people could not have been nicer and were very good, they did the best that they could. We spoke to management several times about this. It fell on deaf ears. The Memory Care unit could have done more activities, but I understand. My mother was higher functioning than most, so it was hard.

My loved one is currently a resident at Montage Mason and everything has been great for him at this facility so far. The cleanliness and friendliness are great. The care services, staff and meals are also great. I would recommend this facility to others.

Had a relative at the facility who has since passed. The time she spent there were among her happiest. Staff was attentive, caring, and personable. The facility itself is beautiful. And, the food options were magnificent and delicious! Highly recommended!!

My Mom has had a long road of illness, depression, injuries and hospitalizations. She is starting to turn the corner and improve greatly due to bright Stars care. Being a nurse myself I have high expectations for the care my mother receives. I know we are dealing with a lot of outside issues, but I believe bright stars has a heart for those placed in their care. I have worked in facilities myself, my grandmother was in several nursing homes as well and I can say by far night stars is on the top of my list. I would highly recommend this facility to anyone looking for a caring loving home for a family member.

Everyone was and is fantastic.

Very caring people at HCC. The management team, nursing, and caregivers truly care about patients.

We took our grandsons there last night for trick or treat with the residents. We had a great time and I believe the residents did too. That was nice for them. The staff that was there were all terrific not only with the kids but their interaction with the residents was impressive. All the staff seemed to enjoy it and were polite, professional and fun. I want to say a big thank you for the kids but also how you treat the residents you take care of.

It is a wonderful facility. Everyone is so kind and [name removed] feels very safe and comfortable there. He is gluten free and they do a fantastic job on his meals. He will be staying there again [date removed] thru [date removed] while I am out of the country. I will not have to worry about him! The facility is self pay. I know we could go someplace else and the insurance company would pay for respite care. we have chosen to stay with Brightstar because I know he receives good care. it is worth every penny I have paid out of pocket...

Have been visiting my friend of about 20 years @ Bright Star over the past 1.5 years. have been impressed as to how the management/staff continue to have (@ my once a week visits) a sincere interest in the compassionate care for each of the residents. In addition, the activities in which the residents are invited to participate are varied and would think to be helpful/stimulating for the residents in the memory care. These include (but surely not limited to) watercolor painting...pitching around the resident circle a beach ball (hand eye/gross/fine motor)...passing around a large inflated balloon...and [name removed](musical therapist) singing oldy but goody songs w/ which the residents were familiar. She engaged nicely w/ the residents in her hour of singing...accompanied by her guitar. There is likewise a place for faith within the floor...which I find personally encouraging. Food is "good" per my friend...and his catheter is changed out regularly. Trash is faithfully picked from room.

My mother-in-law has been a resident at Westover Retirement since February 2022. She did 1 month of Respite Care. At that time, she made the decision that going to her own home was not something that she would be able to do. At first, she was struggling to make Westover her 'new' home. Since she has become an active part of the community. She plays chair volleyball, bingo and often attends and enjoys the musical guests. I can't think of any place (other than her own home) that she would be happier living.

My father is very happy living at Westover. They take great care of him and he enjoys the entertainment and various activities they provide for the residents. It gives me comfort knowing that he is in a safe and caring environment. The staff truly looks out for his best interest.