Cogir Senior Living

Staff were incompetent's. My dad came from rehab with a fully closed bed sore, 1 person or stand by assist level for transfer and improving. When he left, a month later, he was a 3 person or Hoyer lift. He not only had 1 bed sore reopened but had developed a second. He was allowed to not bathe and his wheel chair pads were destroyed and smelled horrific. He also smelled horrific and many of his unwashed items were covered in fecal matter, including himself. The new facility had to wash his hair 5 times to get it clean and had him healed up and back to self transferring within a few months. They quarantined him when he first got there due to flu outbreak at the rehab but when I called to find out why he wasn't off the quarantine yet (as I was told it would be a 5 day) on day 7, I was told he has covid and had symptoms. I later, through management, found out he did not have covid or symptoms, that the person in charge of his care was wrong and they didn't know why. He never was encouraged to use the gym, attend any of the activities or anything at all. Due to his increased needs after just one month due to their neglect, they raised his cost to over double the original quote and did not notify me.

Vineyard place was a nightmare. I would never recommend it. The list is so long... it was a major disappointment...management was poor.. staff for the most part unfriendly to unkind.. during her time there the bus was broken down or they had no bus driver so no excursions.. I had to drive her to store etc..in aug they started a remodel most activities were canceled...for last 5mo the system was broken.. food was bland and unappealing.. snacks and fruits rarely available.. mother was without heat during the last freeze for 10days.. it was 4days before the maintenance man brought her a portable heater...and to add insult to injury they raised her rent almost [amount removed]!!!

My family member was in Cadance 3 days. On the third day he fell broke his neck and died. Cadance said they did not have cameras working and could not tell us anything about his fall. After his fall, they would not release his records to us.

My loved one was a resident at The Windham and the experience was not good. The administration over promised just to get him in. The caregivers were the one's who actually said that they couldn't give him the help that he needed. Not a good experience.

My sister has been living there for a year now, and although the place is getting a remodel (thank you for that) the staff, Assist GM mainly, makes this place hard to live at. If he likes you, you're in, if he doesn't - he makes sure your food is cold, your needs are not met. My sis went without a lightbulb for two days because the AGM does not like her because his dog pooped right outside of her room and he refused to clean it up so they had some words. Which by the way, he never did clean up. So I drove from Durango to change out her light bulbs. And now she is constantly being mistreated. From what I hear from residents that have been here for several years, this AGM lives there and will never be fired. He "is a con artist" is what some of the old timers say. He has a lot of control and he holds it over peoples heads. The only reason why she is at the Regent is because it's cheaper, but now we see why, and it's not worth it. The remodel does no good if people feel unsafe.

I don’t know how Cogir of North Bay is in the running for best nursing home or care facility. I would never recommend a loved one to stay there. The customer service and line of communication is inadequate, mediocre at best. One would think that they would be extremely compassionate and helpful in an already stressful situation for a family. This was not the case for us when we got our loved one set up to live there. They are cold, unorganized, and have no sense of urgency in returning emails or phone calls. We are beyond disappointed in the quality of care that both our loved one and family member has received from the staff. We would not recommend Cogir of North Bay to anyone.

Staff was friendly, but they made promises they didn't keep. I don't completely blame them because my Mom's care level changed so quickly. But we met with the Director in person (who was really nice and helpful) and asked for 30 minute checks and they weren't doing it, even though my Mom needed it. We had a camera in there. Bottom line is, we didn't trust Cadence with my Mom's changing and dire needs (she had just moved 10 days prior), so we kept on the private duty nurses before she moved to hospice 10 days later. Moving process was fine and meals were fine. They suggested finger foods when she couldn't eat much at the end of her life, which was helpful but she wasn't thinking about feeding herself. She needed someone in there reminding her to eat, so we hired private nurses to be in there with her.

They should not be influenced by what they say they will do. We were promised our mom would be in the best hands, they assessed our mom as a level 10 care patient and charged us $[removed] for 30 days just for her care, rent was another $[removed]. They barely provided any care and some not all but some.of the care givers were not qualified to care for our mom. They left her alone in the bathroom and one gentleman not only left her but got on his phone.

I would not recommend it. I chose it because they stated they were an ALF that provided nursing home care. It was a horrible experience.

I was told deposit was fully refundable. It has been 2 months but no refund. My check was cashed on [date removed]. After many phone calls to marketing and the business office. Not even a return phone call. And no refund!!!!

First I would say, if you care about your loved one then don't take them here. I've walked into Mom's room and here are a few situations that I observed. Dirty diaper under her bed covers. Poop on the top and bottom of the toilet seat. Puke in her garbage can and in her bed as she laid in it.. This time went to hospital and was dehydrated. Another time walked in and Mom was laying in her bed moaning in pain. Went to hospital and her body was septic. Urine had been smelling bad for over a week and they never took any actions towards it. Which later I found out that smell in her urine was a yeast infection that led to her body being septic. It turned into an infected kidney. 40 plus days in the hospital. Both times I found her in these situations and had to make them call the ambulance. I can only imagine what would of happened to Mom if I wasn't around. I can tell you the communication between people working the floor and administration is a zero. Terrible administration.

I would rather send my family member, on a raft out into the ocean than send them to Lakeshore commons. The owners should be arrested and the building should be condemned.

Carmel place was more assisted living and not what was needed. Numerous foul smells. Decor not vibrant. Not much variety with meals.

If you talk to the residents of Harvard Park without the management being around, you will probably find out that this place is not what they say it is. They talked me into moving here by telling me that they have housekeeping every week, that you get 3 gourmet meals a day, and that they have a bus driver to take you wherever you need to go. The problem is for the 2 years that I have lived here I have never had my room cleaned every week. They can not keep maids here. They don't treat them right or pay them enough. The food is horrible. They served us beef pot pies with nothing in them. They were just crust that was it. And when I complained they said that that was all there was. As for the bus driver. They could not find a bus driver because of the odd hours they want him to work. The only thing that you can count on at Harvard Park is that they will raise your rent every year. Some people had their rent raised over $[removed]. Where are people on a fixed income suppose to get that?

My mother has been at Andara for many years and in assisted living for 2 years. They have had three management companies move in in the last 3 years and everything has gone drastically downhill. They just cut out the music performance and happy hours every Saturday and are understaffed in assisted living. The investor owners have been begged to do something about this for 2 years and they will not. It's all about the profit. At this time the food is inedible much of the time. Whatever you do, do not put your loved one in the Assisted Living at Andara.

1. Our overall experience with the guy we first met( sorry can't remember his name)was great. He was pleasant and I felt like he was very sincere. Shortly after we met the nurse, who had questions about mom and how she was doing in her medication and I feel like she was OK too. After that it kind of went downhill because I feel like the only thing they were interested in was getting the money. Every single day she ask me to sign the papers and write a check. 2. And for the most part, my mothers apartment was clean and I truly believe that's because I was there every single day making sure mom had everything she needed. Not one time. Did I see anyone come in and clean up or even help clean up my mom's place. I guess the facility was up to par although it did have a distinct odor but I guess when you're working with insufficient staff members it's gonna smell less than great. 3. I have no complaints about the staff members there. They were very nice and friendly. 4. The quality of care they gave my mother was less than adequate. My mother would frequently ring the nurses bell, and no one would answer, due to lack of staff. My mother would frequently call me at night telling me no one is answering her call bell, and she has to go to the bathroom. I frequently had to go over there and help my mother which I felt was totally absurd. It became so bad that my mother became depressed and had a failure to thrive. I stayed there every single night to help her until mom transitioned and we put her back in the hospice. Had I known the care there was so poor I would never have put my mother in a place like that. It may be good for some people, but it was not good for me and my family. Guess the activities were good. Never really got to enjoy them. 7. Extremely over priced for the care she received, considering my daughter and myself were the ones taking care of her. Changing her bed, getting her to the bathroom, bathing her and making sure she ate. Had I known the poor quality of care offered, I would have never ever put her in there. I blame myself everyday for putting my mom in that place. I realize she was 103 years old but she did much better in her own place and she was happy. Even though we had to travel a little to take care of her she thrived because the quality of care was good and she felt good. The quality of care at Harvard was less then adequate for her and she passed within 2 months. On a scale from 1-5 , they would get a 1 from me. Like I said, I felt they gave less than adequate care to my mother. When you place a parent or anyone in a facility that has promised to help take care of them, that's what should happen. Unfortunately that is not what happened and I was extremely disappointed. My rating for this facility is that it is below average and I would not recommend it to anyone.

My mom lived here for 7 years. The last year has been awful. A lot of staff turnover, too many agency workers who don’t care, unresponsive manager & terrible. Facilities need updating inside & outside

Get ALL offers and promises in writing or they will not happen. Not truthful about the dining room hours and rides for a start. Many lies told by sales to get you in. Not enough staff. Many cannot handle or advise on call alarm emergency. Dining very unpleasant chef. NO YOU CANNOT go the hours you are told by sales.

I am concerned for the remaining residents living at the Regent. The turnover of the staff makes us residents feel like we have no one to trust or go to if we need something. The Assistant Manager is extremely unprofessional and rude to me and my family. I've heard him with my own ears, say the meanest and most hurtful things to myself and other residents. My daughter is helping me move out of this community because it is no longer safe. The hallways smell so bad, the staff is not pleasant and the girl cook who's been there for a few years (I believe she lives there as well) is really rude to the us and I think she purposely serves us cold food because she does not like our table. Excuse us for complaining that the food is cold, or the pork is undercooked (blood was actually oozing from the pork when we cut it, and when we asked her too cook it longer she served it to us after the dining room was emptying and it was so BURNT it was inedible). I cannot recommend Regent to anyone.

My loved one was here for two weeks and it was a horrible experience. They also tried to bill me for breaking a contract for their uncleanly, unprofessional atmosphere. It should not even be on a rating scale, I'd rate them at zero if I could. They treat everything as a joke, I felt. End of life is not a joke.