Alta Senior Living

We were not impressed at all with this community.apartments we were shown were extremely dirty and some smelled really bad.we were not at all interested in this facility.

I was not impressed with my tour of this community. I would not had felt comfortable placing my mother in this community for her needs.

Corporate needs to wake up and visit this property !!!!!!!!! Its beautiful outside but the inside is lacking ! This place could be a four or five star healthcare facility but due to poor maintenance & housekeeping 3 stars would be all its worth. The place is dirty and every time I go there i see the same dirt that they never cleaned. The people working there are lazy and uncaring, they yes you to [Removed] but do nothing you ask. When medicine is ordered they dont go out of their way to see that the medicine is delivered and dispensed. They are suppose to pick up the wash but forget and asked why it wasn't picked up their answer is to blame the resident. The place does smell like old people its that they dont have any fresh air circulating into the building. Trying to get thru to the staff is like trying to get to talk to the president I call to speak with a manager but they can never be able to reach one and when you leave a name and number they never call back and forget about trying to get thru to the accounting dept its a one person show and she will never call you back unless you tell them your calling corporate and are going to make a complaint. If you can find a better place I would tell you to take your love one there because unless corporate steps in this place is going down and going down fast . I'm in the process of looking for a better place !

When you first pull up to the place it looks very nice ! When you step inside its starts to downgrade ! Yes it does smell of an old aged home, like they dont have the air circulating in the building. The dining room is very big and has different size tables. The building is separated in two sections. Looking around I found the place not as clean as I would have liked to seen it ! The elevator was filthy. My dads room was nice a one bedroom with a kitchenette. The over all cleanliness of the place needs a big improvement !!! The outside looks like it gets more attention then the inside. What they need is a surprise inspection from someone in there main office to show up unannounced and see if they would put their parents in there after walking around ! The staff yes's you to [Removed] and promises you everything but as soon as you leave they do nothing ! Why is he here because i haven't got the time right now to move him, but believe me as soon as i find a better place hes going to be moved. These are someones love ones in your facility take a little time to walk around with your housekeeping staff and look at the floors,, the inside of the elevator walls and door track. Sitting behind a desk and not visiting your properties is the reason people are not happy or satisfied with your company !

Mom is not happy there at all. The price is good though, and I can't afford anything else. She does have a nice big room though, an apartment really, and she's in assisted living, - so that's unusual, and she says the food is pretty good. That's the good. The bad: Nobody does their job! She's supposed to get laundry and her room cleaned but if I don't keep on top of it they don't always do it! Very few activities, and when there is a special one, many times they cancel it at the last minute, saying there's not enough people. Most of the staff is not nice and won't help you with anything extra, even small things. There are a few exceptions, but not many. There is a man to call with problems and he does help, even on his days off!

This community needs a major overhaul, everything is filthy. My brother room has water bugs in it, they keep saying they are going to take care of it, but nothing happens. I would say the staff is kind and friendly. My brother is living independent portion, and does require any care. The meals are decent. They really need make major improvements with the cleanliness of the community.

Recently became a Brookdale facility on 08/01/14. They charge $2 if someone takes food back to their room. The place was unkempt, doors were dirty, no handles in the communal bathrooms. The place seemed neglected.

I wouldn’t put my worst enemy in Wellbrook. My sister in law entered wellbook as a hospice resident. Hospice should be a comfort to patient and family. Unfortunately the manager of Wellbrook, [name removed], didn’t care that it was my sister in laws end of life. Instead of encouraging her husband to spend as much time as he would like, [name removed] did just the opposite. He resented that my sister in law had a husband that wanted to be with his wife, the woman he deeply loved. [name removed] actually told my bother that he should go away & they’ll take care of everything. Except they didn’t. I would never suggest to anyone that Wellbrook was great facility.

The staff turnover is concerning, all pointing to administrative inexperience. Staffing and care for those needing higher levels of assistance is not consistent. We moved our mother to another facility after two months when I had to dispatch an ambulance to retrieve her from a pool of her own urine and a getting a fractured elbow after her calls for assistance went unanswered for two hours. It was easier for her to ask Siri to call me in Texas than wait any longer for her cries to go unanswered. I do not recommend rose arbor for any person with acute health needs

We used this service to find The Village at Heritage park in 2020. It has really gone down hill - it's for sale, it has unpaid bills and deferred maintenance - the trash bill has not been paid - trash is piling up and causing pest issues. DO NOT RECOMMEND

The administrative staff at this place are terrible. [name removed] the ED is obtuse and [name removed] the Operations VP clearly got promoted based on tenure, not skill. Both are horrible at problem resolution.

My grandfather used to stay at this place and everything was okay until I found bedbugs on his mattress. Please stay away!

Terrible

I had a tour with them. For the price they’re charging per month, not worth it.

They did NOT have an ant problem, they had MASSIVE BED BUG problem and now they are reopening under a different name. They first said that they had damage from Hurricane Irma and that was a down right lie! Then they tell everyone they have 60 days to vacate, sending 200 plus residents all over. So can anyone for sure say that they gutted the place as I live close and I know city employees. I have not heard anything regarding this and there was not much going on. DO NOT bring your family there any waste your money and allow them to get bit up by BED BUGS!!! By the way the administrator [name removed] is garbage as well.

A bit out of our budget and traffic flow in New Tampa is terrible

Brookdale Margate as of Jan. 5th is closing down and giving its residents 60 days to move out. they have a huge ant infestation which is causing a lot of residents to be turned down moving into new places or being told they cannot bring their furniture.

My mother complains about the quality of the food. She is also unhappy about the inattention of the nurses at the nurses's stations. I am describing only what she experienced and told me. I my brief visits I found the staff friendly and the food ok -- a better menu is something to think about.

Please rethink if considering, the building itself is beautiful and well decorated, but talk to any employee in the (if you can find one willing to acknowledge you) and you will realize how little EVERYONE in there cares... not a place to send anyone you care about, I wouldn’t put my worst enemy through that complete neglect.

We have paid our down payment and stayed in close touch with [name removed]. She has been most accomodating! We have been assigned a cottage, but the management has yet to work out it's problems with the city inspectors. We keep checking and checking but we've been given no move-in date yet. Our house is sold; our furniture is in storage; and we have no where to go.